Game Pass subscription issues - billing info not updating

Discus and support Game Pass subscription issues - billing info not updating in XBoX Games and Apps to solve the problem; Hello everyone, I'm encountering an issue with my Game Pass subscription where my billing information isn't updating. I've tried updating my payment... Discussion in 'XBoX Games and Apps' started by Maurice Fields1, Mar 10, 2025 at 9:43 AM.

  1. Maurice Fields1
    Maurice Fields1 Guest

    Game Pass subscription issues - billing info not updating


    Hello everyone,

    I'm encountering an issue with my Game Pass subscription where my billing information isn't updating. I've tried updating my payment method several times, but it's not reflecting the changes. I've double-checked that all the details entered are correct and even tried using a different browser, but the problem persists.

    Has anyone else experienced this issue, and if so, how did you resolve it? Are there any specific troubleshooting steps I should follow, or should I reach out to Microsoft support directly? Any advice would be greatly appreciated.

    Thanks in advance for your help!

    :)
     
    Maurice Fields1, Mar 10, 2025 at 9:43 AM
    #1
  2. Alvaro A- Win User

    Game Pass subscription issues - billing info not updating

    Hi Maurice,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues updating your billing information on your Microsoft account. For us to isolate your issue, kindly share the exact error message that you received during the process.

    In addition, please try to use a different device such as your smartphone and use a different internet connection such as mobile data and see if it will go through. Please let me know how it goes.

    Regards,

    Alvaro
  3. OK Fowl Win User

    Share his gold and his expensive game pass either.

  4. XBF Ezra G Win User

    game pass

    Hello HeLLPrice01,

    Thank you for your post. I understand you are experiencing an issue with your Xbox Game Pass Subscription. Your subscription will continue if there is a payment failure, the subscription will reattempt to bill your account. If the payment continues to go
    unpaid, your subscription will end. To pay off a past-due subscription, please visit this article:

    Update Billing Information    .

    I hope this information helps.
  5. At the Nozzle Win User

    Xbox Game Pass also with Gold?

  6. SatanicoDrCadillac Win User

    I can not redeem Xbox Live Gold because the payment option on game pass ultimate was declined

Thema:

Game Pass subscription issues - billing info not updating

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