Xbox Series X won't connect to WiFi after latest update

Hi Nikki,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting your Xbox Series X to your Wi-Fi.

I understand that you already restarted your router. However, to ensure that the power supply of your router will reset for any cache to be deleted completely, please do a power cycle by turning off the device, pulling it out of the power outlet for 50 seconds before turning it back on.

If the initial steps does not work, try to connect your Xbox to a different router. You may test it using your smartphone as mobile hotspot and see how it goes. Please keep me posted.

Regards,

Alvaro

Hi Amy,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting your Xbox to your Wi-Fi router. For us to isolate your issue, please provide the exact error message that you're receiving whenever you try to connect to the network.

I understand that you've tried restarting your console. I would recommend that you perform a power cycle to ensure that the system cache will be cleared and the power supply will be restarted. Kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Regards,

Alvaro

It's my wifi won't connect to my xbox everything else works fine on the wifi but the wifi won't connect to my xbox one x

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. Have you tried connecting it as Wired (Ethernet Cable) to see if that would work? Since it won't connect other WIFI networks, there's a possibility that there is an issue with the Network adapter on your Xbox.

In the meantime, try the following steps:

POWER DRAIN (XBOX)

1. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

2. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

3. Wait for 2 minutes and plug the power cable

4. Turn on console and wait for the dashboard to appear

5. Try connecting your Xbox to your Network and see if it works.

Hope this helps. Let me know if this works. Thanks!

I have had this issue for months now. I try to play COD MWIII and it won't update when I have a direct wired Ethernet connection to my XBOX SERIES X. The only solution I have is to quit the game and pull the wired connection and make the xbox connect to the wifi. I then go back into the game and it updates and plays fine. After it updates, I replug in the ethernet wire.

This is driving me crazy and has also happened with Fortnite. It doesn't happen with Halo and maybe they don't update as often.

I have seen this error come up Dushok_Resort? Or something like that.

My router and xbox has been reset and changed multiple times with no fix for this???