Can't connect to Xbox Live after latest update

Hi there! This is Virginia O.

I understand that you are experiencing issues connecting to Xbox Live.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please power cycle your router. Turn it off and then unplug all cables connected to it. Wait for about 10 seconds, then plug them back in and turn them on2.

And then clear alternate MAC Address. To do this, please go to Settings > Network > Advanced settings and clear the alternate MAC address.

Next is to check NAT Type. Kindly make sure your NAT type is open.

Go to Settings > Network > Network settings > Advanced settings and check your NAT type.

Kindly use an Ethernet cable to connect your Xbox to the router for a more stable connection.

Please do check if this allows you to connect to Live.

Thank you for your cooperation.

Hi there! This is Virginia O.

I understand that you are experiencing issues connecting to Xbox Live.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart your console and router. To do this, power cycle your Xbox and router by unplugging them for about 30 seconds, then plugging them back in.

And then test network connection. On your Xbox, go to Settings > General > Network Settings and select Test Network Connection.

Next is to clear alternate MAC address by going to Settings > General > Network Settings > Advanced Settings > Alternate MAC Address and select Clear. Restart your console afterward.

If the issue persist after performing the troubleshooting steps, kindly connect your Xbox to a different network, such as a mobile hotspot, to see if the issue persists.

Thank you for your cooperation.

No, I downloaded it from another website and when I put USB flash in, it prompt me to update and after that I can't go Live. I think this is because I'm not a member of the beta and my dashboard is not a latest version so I can't connect to Live and download
the latest beta.

I can download the update from the 4G network. That's not a problem.

I can also (and did) download the latest system update, copy it to a USB stick, and then update the console that way.

Both times, after I updated, it said that "an update is required but the update isn't available right now".

That means that after updating, I can't connect to xbox live.

Hi Krystal,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting to Xbox live after the latest system updates. Are you on Xbox beta preview update or an official update?

To ensure that there are no known issues in your area, please check the Xbox live status here:

https://support.xbox.com/xbox-live-status

If everything is up and running, let's confirm if the issue is not coming from your internet service provider. Please try to use a different internet connection such as a mobile hotspot using your carrier data just to test if you will be able to connect to Xbox live. Let me know how it goes.

Regards,

Alvaro