extreme confusion regarding Microsoft Hello Pin (new account: Never had one)

Hi! My name is Ben an Independent Advisor and a fellow member here in the community. Hope you are doing well!

With regards to your concern, are you somehow referring to the Windows hello pin? Or does it indicate something like Windows hello pin?

As this could be in the settings of your PC if it suddenly asks for one when you didn't even set it up. But no worries as there are ways to remove it or change it if you prefer to retain it.

Try going to Start or press the Windows key on your keyboad > Settings > Accounts > Sign-in options > Windows Hello PIN > I forgot my PIN and then follow the instructions.

The steps can also be found on this page https://support.microsoft.com/en-us/windows/res...

I hope the information helps somehow. Feel free to post back if you have further questions and we will try with the best of our knowledge to assist you.

Kind regards,

Ben

Never had pins vanish Cloud. Thats a new one on me.

Hi AdamOQ,

I'm Anirban and I'll be happy to help you.

Have you tried any troubleshooting steps ?

Kind regards

Hi ImKayleb_,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues logging in to a Microsoft account that requires PIN. If you did not set a PIN on your account, you may disable the hello sign in. Follow these steps:

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

Here's one of the similar threads where this reference came from:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro

Hello Ezzywoah,

Thank you for posting in Microsoft Community.

We understand you are having issues with logging into your Microsoft account on your PC. Let's work on this together and sort this out in timely manner for you to get back to gaming.

Windows Hello PIN is a security feature that allows you to sign in to your device using a PIN that you create and link to your account. Sometimes, Windows may ask you to set up a PIN when you first sign in to your device or when you add a new account.

To remove the Windows Hello PIN, you can try the following steps:



- Go to Settings > Accounts > Sign-in options.

- Under Windows Hello PIN, click on Remove.

- Enter your Microsoft account password and click on OK.

- Confirm that you want to remove the PIN and click on Remove again.



If this does not work, you can also try to reset your PIN by following these steps:



- Go to Settings > Accounts > Sign-in options.

- Under Windows Hello PIN, click on I forgot my PIN.

- Enter your Microsoft account password and click on Continue.

- Follow the instructions to create a new PIN and confirm it.

I hope this helps you resolve the issue and enjoy your games on your PC. Let me know how it goes.



Sincerely,



Microsoft Community Moderator