Xbox App Update Causing Audio Issues During Live Chat

There are a few potential issues that could be causing your Xbox Game Bar and Xbox app on PC to not pick up your headset audio. Here are some troubleshooting steps you can try to fix the problem:

1. Check your headset and audio settings: Make sure your headset is properly connected to your PC and that the audio settings in your PC are correctly configured. You can check and adjust your audio settings by going to the "Sound" settings in the Windows Control Panel.
   
2. Restart your PC: Sometimes simply restarting your PC can fix issues with audio not being picked up by certain applications.
   
3. Update your audio drivers: Outdated audio drivers can cause issues with audio not being picked up by certain applications. You can check for and install updates for your audio drivers by going to the manufacturer's website for your audio device and downloading the latest drivers.
   
4. Reset your Xbox app: If you're using the Xbox app to chat with friends, you can try resetting it to see if that fixes the problem. To reset the app, go to "Settings" > "Apps" > "Apps & features" and then select the Xbox app. Click "Advanced options" and then select "Reset."
   
5. Repair the Xbox app: If resetting the app doesn't work, you can try repairing it. To repair the app, go to "Settings" > "Apps" > "Apps & features" and then select the Xbox app. Click "Advanced options" and then select "Repair."
   

If none of these steps help, you may need to contact Xbox support for further assistance.

Hi, my name is oskayra and I would be happy to help.

I am sorry that you are experiencing this inconvenience at this time. The issue you're experiencing with voice chat in your Xbox party could be due to a compatibility issue between the Xbox app on PC and the Xbox One. While cross-platform party chat is generally supported, there can be occasional glitches or compatibility issues that affect specific users or setups.

To troubleshoot this issue, you can try the following steps:

Update your devices: Ensure both you and your friend have the latest updates installed for Windows, the Xbox app on PC, and the Xbox One console software. Updates often address known bugs and compatibility issues.

Check audio settings: Verify that your microphone and audio output devices are correctly selected in both the Xbox app on PC and the Xbox One console settings.

Reset audio settings: Reset your audio settings to their default values. This can be done in the Xbox app on PC by going to Settings > General > Volume & audio output. On Xbox One, go to Settings > General > Audio.

Try a different chat mixer: Adjust the chat mixer settings to prioritize your microphone volume. This can be done in the Xbox app on PC by going to Settings > General > Chat mixer. On Xbox One, go to Settings > General > Audio.

Use alternative communication methods: As a temporary workaround, you could use an alternative communication method like Discord or a third-party voice chat app to communicate with your friend while the issue persists.

I hope you can solve this problem with the information I provide you, in case the problem persists, let me know.

Best Regards,
Oskayra

Thank you for your reply. We need to gather more information about the issue by answering the following questions below:

1. Are you using an Xbox chat headset?

2. How do you connect your headset to your PC?

3. Does the same issue occur to other apps on the same PC?

4. Are you only experiencing the issue during party chats?

5. Have you tried using a different headset?

If you are experiencing this issue during Xbox Live Parties, there is a possible issue with the network configuration that allows you to connect properly to the Xbox Live Servers.

Here is a
link on how to troubleshoot audio in parties and issues with multiplayer games on Windows 10

We'll keep an eye on your response.

Hi there I do believe they said recently that its an issue with the recent update that caused it to stop working and are trying to fix asap. In mean time what to do try using the xbox app to join party chat while your controller is charging or plugged
in that way you can still play and game chat with your friends and family. Hope this helps in some way and hope you are safe and well during these difficult times.

Hi. My name is Brilliant and I am happy to assist you today.

You can try troubleshoot audio issues in parties by the following:
Check the Xbox status.
Not hearing the other person after joining the party.
Getting echo when another person talks.
Not recognized by Kinect when you talk.
Party chat audio comes out of TV when headset is connected.
Game or app audio becomes inaudible during voice chat.

For more details on the above kindly visit: https://support.xbox.com/help/hardware-network/display-sound/troubleshoot-xbox-one-party-audio

I hope the above helps resolve your issues.