Xbox Series X keeps randomly shutting down during gameplay

Hi, Tina! I'm sorry to hear you're having an issue with your Xbox Series X when playing games. No worries, I'm happy to assist you with this today.

Have you checked if you need an update on your console? Do you also have enough storage space?

I also recommend checking this support link here:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you!

Hi Dreama,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues where your Xbox randomly shuts down, regardless of the game you're playing. The best way to avoid game crashes or freezing is to make sure the software on your Xbox is up to date. Follow the steps below to check for updates.

Select the Home button in the center of your controller.

Select Settings.

Select System.

Available updates will be listed under Console info.

If your system is up to date, I would recommend that you perform a power cycle to reset the console's power supply, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Allow me to add two things that you might want to consider:

1. Ensure your Xbox One console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed

2. Inspect the power cable—Are you using the right one? It should have been included with your Xbox. Also, is the power cable completely and firmly connected to both the power outlet and console?

3. Check the power outlet—Does anything else power on when connected to the same outlet? Try plugging in another electronic device to see if it works. And if you're using a power strip or surge protector, make sure it's receiving power through its outlet too.

If all else fail, I would recommend that you create a service request ticket through this link for possible repair or warranty claims: https://support.microsoft.com/devices

Regards,

Alvaro

Hi Kelz,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox. I understand that it's crashing during gameplay.

The best way to avoid game crashes or freezing is to make sure the software on your Xbox is up to date. Follow the steps below to check for updates.

Select the Home button in the center of your controller.

Select Settings.

Select System.

Available updates will be listed under Console info.

If your system is up to date, I would recommend that you perform a power cycle to reset the console's power supply, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Allow me to add two things that you might want to consider:

1. Ensure your Xbox One console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed

2. Inspect the power cable—Are you using the right one? It should have been included with your Xbox. Also, is the power cable completely and firmly connected to both the power outlet and console?

3. Check the power outlet—Does anything else power on when connected to the same outlet? Try plugging in another electronic device to see if it works. And if you're using a power strip or surge protector, make sure it's receiving power through its outlet too.

If all else fail, I would recommend that you create a service request ticket through this link for possible repair or warranty claims: https://support.microsoft.com/devices

Regards,

Alvaro

That did not work unfortunately

In this case, uninstalling and reinstalling both games will be the next step.