i wanna know why i was charged

Hello, Eden! My name is Mario. I'm an Independent Advisor and I'll be glad to help you today.

I am sorry that you have had this inconvenience and I understand that you want this recurring charge to stop happening. Most likely the subscription is still active and you will have to cancel it to prevent this recurring charge from continuing.

Please visit this link and log in, there you will find the section of the subscriptions you have active:

https://account.microsoft.com/account/Account?destrt=services-landing&lang=en-US

Once you have done this, if you meet the return characteristics, a section will appear where you can request your refund.

More information here:

https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

okay thank you it was made today an it said refund was processed ig i just have to wait for it to come back to my account

Hello Adrian

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

Refunding digital purchases is a very simple process but it is a self-guided one.

To request a refund, you will need to use the link below to get started.

https://support.xbox.com/en-CA/help/subscriptio...

NOTE: If the purchase was recently made, the refund option will not appear until 24 hours have passed from the time the purchase was made.

It can take up to 72 hours to receive a decision but usually a lot sooner than that.

If a refund is approved:

Once a refund is approved, you'll be notified via email, and the funds will reach your bank within 3-5 business days (depending on your bank)

If a refund is denied:

There are many scenarios Xbox takes into consideration before they deny a refund including but not limited to Game-Play time.

If you choose to appeal the decision, you will need to copy the reference number you get in the response email and post that in the subject field, and respond to that email to appeal the decision.

You will get an email within 72 hours (that is an estimate but they usually respond within 24 hours)

i don't wanna know more about it i wanna know why i have one