Controller not syncing with Xbox Series X after firmware update

Hello Hyer, my name is Khaji I am the independent advisor and I will be happy to help you today.

Sorry to hear that you are having problems with your Xbox X Series. Here are some steps you can take to troubleshoot the controller sync issue.

- Try a wired connection: use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try syncing wirelessly.

- Press and hold the sync button on the back of the controller for 15 seconds until the Xbox button starts to flash, then release the button. Turn off and unplug the Xbox X Series for a few minutes, then turn it back on and try to sync the controller again.

Update your controller firmware: If your controller firmware is not up to date, you may not be able to connect to the Xbox X Series. To check for updates, navigate to Settings > Devices and Accessories > Xbox Wireless Controller > Device Information and see if a firmware update is available.

- Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV.

- Check your TV settings: make sure the HDMI port to which the Xbox X Series is connected is set to the correct input on your TV.

Best regards, Khaji

In this case, it wouldn't be a bad idea to update your controller's firmware. You can do this on your Series X or your Windows 10 PC. To do it on the Series X, connect it using the USB cable and then go to Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. Then, select the Firmware version square, and then press Next to start the update process.

To do it on Windows 10, just download the Xbox Accessories app from the Microsoft Store. If you already have it installed, just run it. After opening the app, the procedure to update is the same one as on the Series X, press the "..." button and follow those steps.

Check if your controller works correctly after doing this.

Hi Paul,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller after updating its firmware. The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Sorry to hear you're having problems with your Xbox Series X; here are some steps you can take to troubleshoot the controller sync issue and the Xbox home screen not displaying on the TV:

1. Try a wired connection: Use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try to sync it wirelessly again.

2. Hold down the sync button on the back of the controller for 15 seconds until the Xbox button begins flashing, then release the button. Turn off and unplug the Xbox Series X for a few minutes, then turn it back on and try syncing the controller again.

3. Update your controller firmware: If your controller's firmware is out of date, it may be unable to connect to the Xbox Series X. To check for updates, navigate to Settings > Devices & accessories > Xbox Wireless Controller > Device info and see if a firmware update is available.

4. Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV. Try connecting the Xbox Series X to a different HDMI port on your TV or using a different HDMI cable.

5. Check the TV settings: Ensure that the HDMI port to which the Xbox Series X is connected is set to the correct input on your television. You can also try turning off any special TV features, such as HDR or 4K, to see if that helps.

Hopefully, one of these steps will help you resolve your problems.

Apologies but you are not understanding me.

The scenario goes like this:

Purchased xbox series controller;

Connected and updated series controller on laptop;

Attempted to play a game on laptop;

Controller input is not present;

In some games the controller doesn't appear in the setup;

In some games the controller registers but the inputs are incorrect, sometimes the z-axis registers as a button (x button) and not a movement;

Connected controller to tablet and mobile phone and controller input is fine;

Is the problem my games or my controller firmware not syncing with the games?

Is there a fix?