it says my account is already active when i try to sign in

Hi there bjc2011,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your Microsoft Account. I wouldn't recommend to factory reset the console. The process will log you off all your Xbox Profiles on the console.

• Are you able to sign in to the
  Xbox website?

Try this troubleshooting resource:

• Recover your Microsoft account

Hope this helps. Let us know.

I say that I have already used the game before and if I can use my Xbox account email and password but it says that no fortnite account is on it but when I go to link my account to Xbox live, it says that there is an account that is already signed in

I'm having the same problem. I can get online. My avatar shows I'm signed in but when I go to the store (Minecraft) it says I need to create an Xbox Live account. When I go to Xbox Live signup it says I'm already signed in. When I try to create an account
using my Windows and Xbox Live account info it says the credentials are already being used (by me).

Part of the problem I'm having is when I'm signed in with the Avatar, I don't know if that's the windows live account or the Xbox live account or something else. I doesn't say, which is not helpful. I can log into both windows and xbox live on my computer.

How do I associate my gamertag with my Xbox avatar? Or, if that's not the issue, how do I resolve this?

Hi Doe John69,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Doe John69,

Happy Holidays!

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Microsoft Store, Xbox app, and Minecraft Launcher must have the same credentials to avoid getting into login issues. If you're having with the Microsoft Store and Xbox app, let us know. Please send us a screenshot of the error message. The main goal here is to have access to Minecraft Launcher and play the game. So first of all, let us verify your credentials and know where your license is and be connected to Minecraft services.

If your login:

• Sign in | Minecraft - how you log in>
  
  • Sign in with your Mojang account - have you tried How to Migrate Your Mojang Account to a Microsoft - Home (minecraft.net) account
    
  • Sign in with Microsoft - MSA - you should be able to access your account here - https://account.microsoft.com/ If you have migrated your account - MSA must be the login of the Login | Minecraft
    
    • IF Yes - Minecraft license is in
      
    • | Microsoft Order History account
      
    • or log in | Minecraft
      
  • If not - Remember the security information you've associated with your account.
    

We hope it worked out for you. If not, please reply to this forum to let us know. We will be happy to follow you and help you.



Have a great day ahead of you.



Sincerely



Xbox Forum Moderator

Microsoft Community