Why does Microsoft make you talk to a ROBOT to get your account back?

Discus and support Why does Microsoft make you talk to a ROBOT to get your account back? in XBoX Accessibility to solve the problem; So I really need help with something before I fully switch from Xbox and never go back. I log onto my Xbox one a few days ago and it tells me to type... Discussion in 'XBoX Accessibility' started by D1996, Mar 5, 2025 at 1:55 AM.

  1. D1996
    D1996 Guest

    Why does Microsoft make you talk to a ROBOT to get your account back?


    So I really need help with something before I fully switch from Xbox and never go back.

    I log onto my Xbox one a few days ago and it tells me to type In my password WHICH I DID CORRECTLY to make sure it was me. Once I did that, it said I also needed a text from a phone number that I didn’t have in years and I must’ve forgot to change it on my Xbox account which I get. Since I didn’t have the phone number, I had to fill out a form to prove it was my account. NOTE: I gave the the correct password already so it’s not like I don’t have anything. I proceeded to give Microsoft the correct password, ALL of the information for my debit card used to do all of my recent purchases on Xbox which has been ALOT, and I sent them proof that the profile is on MY HOME XBOX just for me to not be able to talk to a real person and they say “it’s not enough information.” So I have to talk to a robot about my account when I spent THOUSANDS of dollars on this account over the years ?? And you guys aren’t even giving me a reason as to why I can’t get into my account ?? How much more information is needed ? This is horrible and the company needs to change this. LET US TALK TO REAL PEOPLE and give me my account back.

    :)
     
    D1996, Mar 5, 2025 at 1:55 AM
    #1
  2. MickAldridge Win User

    Playing Events

    It is like trying to stick jelly to a wall. All one gets is a robot and when you ask to talk to a person it asks ridiculous questions. I want to talk to a person from microsoft. why should that be so hard to do?
  3. OkairiJ Win User

    My microsoft account was hacked by mail-mine.ru

    Thank you for replying.

    Is there anyway I can talk to someone that has the power to help me get back into my account, I genuinely don’t want to talk to something i’m thinking is going to be looked at by a person who can understand and it just get overturned by a robot that takes everything at face value.
  4. Victorysrevenge Win User

    Getting my old account back.

    The miscrosoft window support wont accept the letters and numbersin the box to see if your a robot have done about 30 times. I dont see why its so difficult to get back my account thats hasnt been used in a couple of years.

    .
  5. WildChameleon Win User

    Xbox to stay with Microsoft says boss man Phil Spencer

    Anyway Rippen I let you get back to playing with your robots son ;-)
  6. XBLRewards3 Win User

    Credits not being deposited since April 2015

    Hi Coblat Robot.

    There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on a resolution.
    Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
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Why does Microsoft make you talk to a ROBOT to get your account back?

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