Xbox Controller Randomly Disconnects During Gameplay

? no this is during gameplay i will be using the controller and it randomly disconnects...

Hi，Afton Larock

Welcome to Microsoft Community.

I understand that you had a problem with your Xbox controller during the game.



I would like to know exactly what device you are playing the Xbox game on? Is it an Xbox console, a PC, or another device? The steps required may be different for different devices, so please let me know what device you have so that I can provide better assistance.



As well, I would like to know if you are using a wired connection, or a wireless connection, and if you switch to wired, does the problem persist?



In the meantime, I suggest you try the following actions for basic error troubleshooting:

My Xbox controller won’t connect or turn on | Xbox Support



Please contact me if you need further assistance.



Best Regards,

Mila.L-MSFT| Microsoft Community Support Specialist

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

5. Pair your controller and console again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Same issue as others; brand new Carbon Black controller setup via Bluetooth. Randomly disconnects during gameplay. Works fine but every 10 minutes or so it starts blinking and I get a message on screen saying the controller is disconnected, please use mouse and keyboard. Very disappointing.

Hi Carolina Osmond



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble with your Xbox One controller randomly disconnecting, and I understand your confusion.

For the issue of your Xbox One controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.



We look forward to hearing back from you.



Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist