How do I fix the "You already own this problem"

Adnan Hodzic · Mar 2, 2025

Hello, I am experiencing an issue while trying to purchase Robux through the Microsoft Store app on my Windows PC. I have sufficient credit in my Microsoft account to make the purchase, and I am attempting to buy Robux via the 80 Robux option, which is still available. However, when I try to complete the purchase, I receive an error message stating, "You already own it," even though I have not made this purchase yet. I've tried signing out and back in, clearing the cache, and restarting my computer, but the issue persists. I would appreciate assistance in resolving this, as I am unable to buy Robux despite having enough credit.

Thank you for your help!

:)

Belle B

Hi Adnan

Sorry to hear about that, however, this usually means you were able to purchase it previously. You can check your order history at account.microsoft.com/orders to confirm.

If not yet, are you purchasing it in-game? Kindly note that Microsoft credits cannot be used to buy Robux on PC. You may purchase it directly from Robux Store here: https://www.roblox.com/upgrades/robux

Moreover, you can try using a different device to see if the issue will suffice.

Adnan Hodzic

Not quite helpful.

I used to be able to robux before. This isn't ingame. It's in the app. You cannot use points to purchase on the website.

You can buy robux on PC. On the Microsoft app version. Ive tried resetting etc.

Weridly enough I can buy robux on my other Microsoft account but its not sufficient in credits but I never used it. While when I did buy robux all of the orders went there. Not through my current one.

transmitstudio

I have same problem the DLC Landing Force is owned, but will not open. How do I fix this on my XBox One? Thanks in advance

I have the same problem, but with all the SE5 DLC. When I select any of the missions, it makes me log in to my account even though I'm already in, then tells me that I already own it. Yeah, I know, now let me play it!

NoOrdinaryOwl

I just tried to purchase tickets for $1.99 and coins $1.99. I received the you already own this on both purchases. How can I already own the tickets/coins available for purchasing? it just boggles my mind.

Hello Support.....Anybody listening, apparently you don't like to make money on this game. This same problem has been around for well over a year and still no fix from support or the developers. I'd think you would be collaborating and fix the purchasing
problems. This isn't new people.....come on!

DeadPanther09

Hey Arturo,

Thanks for all the help, to answer all your questions

I’m in Germany and my location is set as so.

Yes my microsoft balance and payment method matches with my physical location. (Balance in Euro)

(A little background info)

(This problem has just started and i’m not sure why, i’ve had my xbox for a while so maybe the age has something to do with it? This problem just recently occurred and i just want to get back to having no problems purchasing stuff from the store)

How do I fix the "You already own this problem"