Why won't it let me add my Microsoft account to my Xbox?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try to test connecting your console to another network and check if the same problem occurs, you could configure your smartphone as a Mobile Hotspot and connect your console to that network.

Let me know if the behavior is the same.

Best regards!

Try going to billing.microsoft.com and updating all of your information. Then call support and let them know you've done that and see if they can unlock your account.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this KAIVINUEZA

May I know if you already tried power cycling your console? Or using a different wifi network?

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again
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If yes, what else did you tried? In that way I can advise you different things or how to proceed

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community, and we're sorry you're having this issue. Since you've already tried resetting the console to factory defaults keeping your games and applications, I suggest you try the same procedure again, but this time choose to delete everything, as it may be a more serious problem that would necessitate this.

- But before doing the above procedure, please try the alternatives below.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

Solution 3:

Try performing an offline update on your console by following the instructions in the article below.

https://support.xbox.com/en-US/help/hardware-ne...

* Thank you in advance for contacting, I hope this can help you.

Hi Zombie.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I inform you that here in the community, we are all users and do not have access to your data and account. We can only offer you advice based on our knowledge and experience.

Firstly, it seems necessary to contact official support for this type of issue. To address this problem, you need to access the link I provide below and choose whether to use the chat option or request a callback, if available in your country.

https://support.xbox.com/contact-us

If you'd like, we can try to find a solution together, but you'll need to kindly provide more details. Are you receiving an error when trying to input the new phone number? Have you attempted to perform the operation using a different web browser? If possible, providing a screenshot could also be helpful.

Furthermore, it could be helpful to take a look at the following page of the support guide.
https://support.microsoft.com/account-billing/761a662d-8032-88f4-03f3-c9ba8ba0e00b

Kind regards
Renato