Black screen when clicking play FC25 game

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi, Thomas! Thank you for reaching out.

I'm sorry you are experiencing issues playing FC25.

May I ask when did you install this game? The full version of EA FC25 has not been released as part of the Game Pass Ultimate catalog. Currently, the only ways to play this game with an Xbox Game Pass Ultimate subscription are 1) Using EA Play's 10-hour trial or 2) Downloading EA FC25 Showcase.

This game was just recently featured in Xbox "Free Play Days", which allowed Xbox Game Pass Ultimate, Standard, and Core members to try the full version of EA FC25 and other EA games from Thursday January 16 at 12:01am Pacific until Sunday, January 19 at 11:59 Pacific.

• For your reference, this was announced at [ https://news.xbox.com/2025/01/16/free-play-days... ]

If you downloaded the game during its "Free Play Days", it would explain why you are only able to play EA FC25 Showcase now.

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I'll be looking forward to your reply.

Best regards,

- AJ

Also, I dont know if this matters, but when the screen goes black after clicking play game, it disconnects me from xbox live. Ive never had this happen before.

I am running Windows 8 on a HP Laptop.

I have been playing this game for a long time. When I tried to play again two days ago, it starts to set up but when the ad is supposed to play it just goes to a black screen and stays that way. There is a link at the bottom of the black screen that states
to upgrade to avoid the ads," click here". I tried it and a window opens within the black page with the options to pay for one month or pay for one yeat or a "No Thank You" button. I clicked on the No Thank You button and it just goes back to the black screen.
The black screen never changes, no matter how long I wait. I have uninstalled and reinstalled the app, and no change. still exact same issue. There is no error code

PLEASE FIX THIS APP, You got me addicted, now what do I do to kill time???

Hi,

I have a similar issue.

The game is downloaded (just the first batch, c.2 GB) and Installed, according to the Store. When clicking "Play", all I get is a black screen and a cursor.

Any suggestion? Many thanks