How do I view the service request I have placed

Hi rusober2,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised. I understand that you already submitted a recovery form to Microsoft.

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account-specific inquiry, please reach out to Microsoft support. https://support.microsoft.com/contactus

Regards,

Alvaro

I'm not finding where you can view your "Blocked Players" as an option

You can also block a player after receiving an offensive or inappropriate message. To block a player through the Message app:

1. Double-tap the Xbox button on your controller to bring up the guide and navigate to
   Messages, or say "Xbox, go to messages."
2. Select the message conversation from the player you wish to block.
3. Select More.
4. Select View profile card.
5. Select Block.

To unblock a player, follow the same steps and select Unblock.

https://enforcement.xbox.com/en-US/home/howto#sub-topic2-1

Hello Tre Schirmer!

You can get in touch with Xbox Support here: https://support.xbox.com/en-US/contact-us

Make sure you are signed into the account you need help with and select a topic/issue most applicable to you. On the last step, you should see an option to request a phone call or chat with an agent. If you still need help, feel free to reach out here!

Best regards,

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

You can request a refund by signing in to https://xbox.com/refunds.

If it's not showing from there when you sign in you can simply follow the steps below:

Click on "Why don't I see my purchase in the list?" > I don't see a purchase in my order history > Choose the issue.

Once you have submitted the refund request successfully it may take 24-72 hours to receive an update from the refund team.

Hi Tre S,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

Pierce has kindly provided the link for you to use for support an to request a call back.

Phone support

Monday to Friday: 9:00am-8:00pm
Saturday to Sunday: 10:00am-5:00pm

Web chat

Monday to Sunday: 24 hours a day

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim