Store Region

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

I assume that your acocunt's region is not the one you suspect it to be, this can be checked here:
https://live.xbox.com/Account/BillingAccountInformation

If it's indeed wrong then you can change it, but this can only be done with certain requirements and might have consequences and only once every 3 months

See this link for requirements and possible consequences etc:
https://support.xbox.com/my-account/microsoft-account/update-microsoft-account-country-region

When you understand the consequences etc and you still want to change the region see this link for the steps: https://live.xbox.com/accountmigration

Keep in mind that changing can only be done once in every 3 months and it's advised to only use your actual region

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Unfortunately Ukraine is not a supported region. http://xbox.com/regions Setting your account region to a different location is not recommended and can cause issues with downloading content.

Hi Sliverin, Try the following to see if will help:

1. Launch the Settings app

2. Choose the Time & language option

3. Choose Region & language

4. Make sure “Australia” is the region that is set

Thanks,

Bernardo

That is why you don't order stuff not of your region

If there is an ms store in your region you must contact that store in your region

Not all xbox live regions are ms store supported

Change your Microsoft Store region
The region in which you bought your subscription and your Store region need to match. If changing your Store region doesn't work, contact us at Microsoft Support.
Change your Microsoft Store region The region in which you bought your subscription and your Store region need to match. If changing your Store region doesn't work, contact us at Microsoft Support.

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2020/12/03 - 15:05:14 UTC