Why did my xbox games disappear

Hey there, firedrake4240!

I'm sorry to see any dashboard issues! This is interesting, as I haven't seen this before. Do you happen to have an external hard drive that the games might be installed on? If so, it's possible that the hard drive has failed and the games aren't appearing
anymore.

If you don't have an external hard drive, and everything's on the internal, try a hard power cycle by holding the power button for 8-10 seconds. This should get you sorted.

If the games still aren't showing up after that, I would suggest a
factory reset. Try keeping your games and apps first; it could be just an issue with the OS and that needs to be refreshed. However, if that doesn't work, try a full factory reset.

Let me know how it goes! We can dig into other troubleshooting if needed.

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But I have checked and there is nothing and sonic adventure is not delisted

Please use your preexisting thread

https://answers.microsoft.com/en-us...isappear/2b518faa-ae5a-49c3-8a6c-905b2a8c19f6

Hi Nah,

Thank you for posting in Microsoft Xbox Community. I understand that you're trying to locate the games that you purchase on your account. Did you purchased it through Microsoft store? If yes, do you still have the email receipt?

Games that are purchased from Microsoft store are bound to an account, there's no way to remove it, even intentionally. Kindly make sure that you are logged in using the same Microsoft account where you purchased the game. If you purchased it from Microsoft store, you may check it by going to https://account.microsoft.com/billing/orders

Select "All Available" from the "Ordered Within" drop down menu.

Regards,

Alvaro

These games were delisted in favor of the new collection. You can find them in your library