I have raised a repair order under warranty, but the returns label I have been emailed is...

ye at the moment a lot go to Germany for repair, but that is changing as the company i work for now has a contract with microsoft in the UK to repair all consoles which will start ramping up.

Hi Mateus,

Thanks for the advice, I have this evening raised a order to return and repair it under warranty, i paid extra for quicker delivery, but the payment conformation hasn’t arrived yet on my email with postage details and says the order is pending although payment has been taken. I assume that the email may just come a bit later, but can you confirm this is the case?

Hey there, it's best to contact Xbox Support for this issue, here: https://support.xbox.com

Sorry Geth, but this link got me nowhere. I have been trying for months to get this resolved, with well intentioned people pointing me in various directions, all going around & round in circles. The MS chatbots cannot help with the propblem, so they direct
me to a 'person', which directs me to xBox live and I end up here.

I even took the unit back to the retailer (JB HIFI) I bought it from, but they said it is quicker if I go direct through MS Support. There is no Microsoft store in Melbourne, so another dead end.

All I need to know is the address for the Microsoft xBox repair centre in Sydney, and I'll pay for my own courier to be shipped there.

Hello AdrianMac72,

Thank you for keeping us updated on this situation. The
Xbox Support Phone Team will be able to assist with providing a shipping label for the repair order. The options on how to speak with a phone agent will be listed below. The option to select will be 'request a call from support' since the phone number to
call them directly is no longer an option. Be sure to let us know the results!

1. Click on the link we provided to pull up the "Contact Us" section of the website
2. Select Xbox One
3. Select "No Thanks..."
4. Select Games from the "Pick a topic" section
5. Select Request a call from Support