Can someone help me with this problem?

Hi there! This is Virginia O.

I understand that you want to sign into your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please change your password before you try signing in to your Xbox.

Go to https://account.microsoft.com>;; Security> Change my password.

Kindly try to sign in after changing your password.

If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in to the Xbox.

If it will still not work, kindly turn off your Xbox. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn on your Xbox.

Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly try to sign in to your account.

Thank you for your cooperation.

If you are unable to recover your account you will need to contact phone/chat support for them to assist you.

support.xbox.com/contact-us

Not only do we not work for microsoft, we don`t work for youtube either, take it up with them.

aww so them are your normal gamertags i see and do you know how to contact youtube or is it a joke like this??

xxN0B0DYxx12,

As BongKaos stated, if you have already tried that, you should review step 4 and contact Xbox Support in the appropriate

forum