need help with canceling crew pack issue but its not normal at all

Discus and support need help with canceling crew pack issue but its not normal at all in XBoX Accessibility to solve the problem; ok, hello microsoft support , i hope ur doing well and i hope u guys can help me with this topic that i do not know what to do neither i can do... Discussion in 'XBoX Accessibility' started by hiroza ., Feb 24, 2025 at 5:42 PM.

  1. hiroza .
    hiroza . Guest

    need help with canceling crew pack issue but its not normal at all


    ok, hello microsoft support , i hope ur doing well and i hope u guys can help me with this topic that i do not know what to do neither i can do anything else if u guys dont help . ok so sadly i live in iran which every thing isnt in its place. so one they around 2 months ago i wanted to buy a fortnite crew pack for my birthday , in iran sadly u cant buy it urself and u have to rely on the 3rd party shops that do it for u . and sadly i did it , i gave them my epic games account so they can buy 1month of fortnite crew pack on my epic games account . sadly they went and made an intire new accout (an outlook account), made an xbox account with that and linked it to my epic games and bought the crew pack on the xbox accout , so what happnds? now if i want to buy another crew pack i have to log back in with the account that they made and cancel it on the subscribstion tab in the microsoft store , ive talked to them so much about it (close to 1month) on why they did this . they didnt help me at all, they only gave me the (outlook) account information but when i tried to login it just said its locked cuz of to many attempts (which i only did 1 try and its probably cuz they used vpn to set up the account ) and u know that every people have faced problem with that part , i just want a way to cancel that i have both the one account that they gave me and my epic games accout everything ( i cant log in to the outlook one and they dont support me on that , i have tried to like connect one of my gmail accounts to atleast get the codes but it just doesnt help at all ) if u can pls help me i want to buy the crew pack but i cant and i think if i cant fix it i wont be able to buy anymore , pls and thank u so much for ur time

    :)
     
  2. The Magdalena Win User

    Can't cancel Fortnite Crew subscription.

    i want to cancel my crew pack
  3. juiceyburgr Win User

    Can't cancel Fortnite Crew subscription.

    I just did this tonight, all the same as you all say, i bought it from fortnite itself, so went into the items there and cancelled the crew pack. It didnt show on my epic games or xbox account, but login on the xbox or pc Fortnite itself, bring up the crew pack and big cancel button right there. In the game. Not Epic or Xbox sites.. From the Fortnite game itself when logged in as the user that bought it.

    T
  4. StephaneBRETON Win User

    Crew pack subscription causing battle pass purchasing issues!

    Hey Christopher, thanks for the help. I did try this yet. I only wanted to buy the crew pack for 1 month for my kids so I signed up through my microsoft account and I managed to turn OFF recurring billing so that I was only charged for the 1 month. That part was fine. However, when my son tries to buy the battle pass with his V-bucks now, it says that there's an issue with his crew pack payment; so the system is still trying to charge him trough the crew pack instead of using v-bucs. Epic games says that I need microsoft to FULLY cancel the subscription, not just suspend billing. How do I get it removed completely from the account?
  5. PlushRelic Win User

    Can't cancel fortnite crew

    Hi, Quintin Cusens I hope you're doing well!

    Here at Microsoft Community, we don't have access to information to be able to cancel the Fortnight crew pack subscription.

    However, to cancel the fortnight crew pack you can do the following:

    To cancel from an Xbox Series X, S, or Xbox One console:

    1. Go to Settings.
    2. Go to Account.
    3. Under Account, go to Subscriptions.
    4. You might be prompted to enter your passkey if you have it activated; otherwise, you'll be taken to your subscriptions page, and you'll see all available subscriptions under your Xbox account
    5. Find Fortnite Crew and turn off auto-renewal.
    Or alternatively, you can cancel from a web browser, by following these steps:

    1. Navigate to account.microsoft.com/account
    2. Sign in to your Microsoft account
    3. Select Services & Subscriptions at the top of the page
    4. Select Manage next to your subscription listing
    5. Select Turn off recurring billing to the right
    6. Follow the prompts to turn off recurring billing

    If you require more information about canceling Fortnight Crew pack subscriptions you can do this at (Source), How can I cancel my Fortnite Crew subscription? - Fortnite Support (epicgames.com)

    Hope this helps, and don't hesitate to reply below if you require more assistance :)

    Many thanks,

    Brandon
  6. CarTzy Win User

    Fortnite Crew no longer listed in Xbox Store, resulting in “You already own this” prompt causing Error upon renewal attempt due to no longer being listed in Store/My Subscriptions.

    Hello,

    Thank you for posting in the Microsoft Community.

    You can subscribe to Fortnite crew inside Fortnite from either the item shop or battle pass tab.

    Your subscription is associated with the platform on which you purchased it (your “primary platform”) until it is cancelled. the Fortnite crew subscription is not transferable between platforms.

    To claim the current month’s crew pack, you may need to log in from your primary platform if it has been more than 30 days since your last login from that platform. assuming you’ve done this, you’ll receive the crew pack items automatically as long as you’re an active subscriber.

    Be sure to choose the platform (e.g., playstation, xbox, nintendo switch) you purchase your subscription on carefully. you’ll be able to access the crew pack items you receive from the subscription across different platforms, but the v-bucks you receive may not be redeemable on other platforms.

    Source: Fortnite Crew | Monthly Subscription - Fortnite

    If you are having issues with your Subscription, it would be more beneficial to open a ticket with Epic Games with your concern.

    Thank you for sharing your feedback with us. If you need further assistance, please let me know.
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need help with canceling crew pack issue but its not normal at all

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