Is Xbox charging my card twice a month

Jessica Howell · Feb 24, 2025 at 2:42 AM

So today I get on my Xbox and it says I don’t have game pass, so I check my bank and it charged it on the 13th and today is the 23rd. So I’m a bit confused why it says I don’t have game pass and how do I report this to Xbox?

:)

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

If the charge does not appear in your order history through the following website, it means that the purchase may be from another account

https://account.microsoft.com/billing/orders

Log in here and locate the “Transactions” section.

https://account.microsoft.com/billing/payments

In that section you will find the “Investigate” button, click on it and enter the data requested to track the payment, it will give you an indication of the account from which it comes from.

If the payment is not registered in the system or appears associated with an account that you do not know, you must immediately report it to your bank, it is possible that your data is compromised.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

HyperVenom523

Contact xbox support for payment problems

Saeleth

Hi there,

You will want to speak with MS billing support directly for assistance on this issue, they should be able to correct the double charge without any issue

OK Fowl

This is something that you need to contact the official Xbox support team for at support.xbox.com/contact-us

XBF Lance J

Hey Xbox Gamer,

Sorry to hear about the double charge, we encourage you to visit our
Refund Request site to get this sorted out.

Is Xbox charging my card twice a month