microsoft family safety does not show the right screen time

Discus and support microsoft family safety does not show the right screen time in XBoX Accessibility to solve the problem; for example if i have played for 1 hour it will show i have used it for 2 minutes i don't know how family safety works and i have no idea how to fix... Discussion in 'XBoX Accessibility' started by ezio poitou noel, Feb 23, 2025 at 5:22 PM.

  1. ezio poitou noel
    ezio poitou noel Guest

    microsoft family safety does not show the right screen time


    for example if i have played for 1 hour it will show i have used it for 2 minutes

    i don't know how family safety works and i have no idea how to fix the issue

    :)
     
    ezio poitou noel, Feb 23, 2025 at 5:22 PM
    #1
  2. MoeZArts Win User

    My son is underage but is the organizer and the billing contact on xbox account

    Hi matthewMcCooe,

    Here is the step by step guide on managing/adding members to a family account
    https://support.microsoft.com/en-us/help/12417/microsoft-account-add-members-to-family

    To manage privacy and online safety for the child's account
    https://support.microsoft.com/en-us/help/4482922/xbox-one-online-safety-and-privacy-settings-for-parents-and-kids

    To set a screen time limit
    https://beta.support.xbox.com/help/family-online-safety/online-safety/set-screen-time-limits

    You can find more information about family settings that the parent can change for the child's account here

    https://beta.support.xbox.com/help/family-online-safety/browse
  3. Rostom L Win User

    Child's Xbox activity will not show in Microsoft Family Safety screen time

    Thanks for confirming. This means that there’s clearly an issue on Xbox. I recommend that you report the issue directly to the Xbox Team via Report a problem app so it will be investigated properly. Check the guide here on how to report an issue https://support.xbox.com/help/account-profile/m...
  4. Rostom L Win User

    Child's Xbox activity will not show in Microsoft Family Safety screen time

    Hi BalazsBolgar!

    There's no need for you to change it to adult. His account is supposed be child. Let's instead remove his profile from the Xbox system and power cycle your console before adding it back.

    Note: Before doing these steps, please make sure that you know exactly the email address that's linked to his gamertag and the password to it so you can add the correct account again.

    1. Remove account:
    Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

    2. Power cycle:
    Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

    3. Add account:
    Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

    Enter the email address for the Microsoft account that you want to add, and then select Enter.
  5. Dericka Win User

    Child's Xbox activity will not show in Microsoft Family Safety screen time

    I understand. Can you please try to change it to adult and check if there's any changes? Thanks!
  6. Dericka Win User

    Child's Xbox activity will not show in Microsoft Family Safety screen time

    Hi, I'm , an Independent advisor and I can surely help you.

    Don't worry we will work on this together. Just to clarify, is your son using a child account?
Thema:

microsoft family safety does not show the right screen time

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