Call of duty keeps crashing

Hi there! This is Virginia O.

I understand that you are experiencing crashing issues with your game Call of Duty.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Here are the troubleshooting steps to perform:

Please make sure that the Xbox is up to date. Go to Settings > System > Updates and check for any available updates.

And then clear persistent storage. To do this please go to Settings > Devices & connections > Blu-ray > Persistent storage and select Clear persistent storage. This can help resolve issues related to cached data.

Next is to check for overheating. Kindly make sure your console is in a well-ventilated area and that the vents are not blocked. It is because overheating can cause performance issues and crashes.

If the steps above won't work kindly uninstall and reinstall Call of Duty to ensure you have the latest version and for the corrupted files will be deleted too.

Thank you for your cooperation.

Having the same issue with multiple games (Call of Duty and RYSE). In Call of Duty it was crashing from the menus and in RYSE it crashed during gameplay.

have you tried clearing your cache by holding down the powerbutton on your console for 10 seconds?

Hi DominumStige, unfortunately that did not work either. Any other suggestions?

Yes I have, a few times. By disconnecting the power to the power to the console a few times too.