How can I talk to a real representative in microsoft?

Discus and support How can I talk to a real representative in microsoft? in XBoX Accessibility to solve the problem; I am using a different Microsoft account to type this message because my main account was recently hacked. The hacker changed my password, recovery... Discussion in 'XBoX Accessibility' started by Myer de Hrussoczy-Wirth, Feb 23, 2025 at 3:12 AM.

  1. Myer de Hrussoczy-Wirth
    Myer de Hrussoczy-Wirth Guest

    How can I talk to a real representative in microsoft?


    I am using a different Microsoft account to type this message because my main account was recently hacked. The hacker changed my password, recovery email, and even had the recovery code sent to them exclusively.

    I have submitted countless account recovery tickets, yet I keep being told that my information is not accurate. I know the approximate time my account was hacked, and I even made a $30 purchase on the account. I still have the bank statement for the transaction and the card I used to make the purchase. Despite my account suddenly going from daily use to zero activity and me providing accurate banking details, I am still told it is not enough.

    I would really appreciate the opportunity to speak with a real person rather than being directed to an AI chatbot for the 20th time. It is extremely frustrating that, despite providing all my accurate information, my account is still considered unrecoverable.

    Does anyone know a 100% guaranteed way to speak to a real human being?

    :)
     
    Myer de Hrussoczy-Wirth, Feb 23, 2025 at 3:12 AM
    #1
  2. Georges C. Win User

    How can I talk to a real person?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello AlphaLeoli, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Smwutches Win User

    Talking to a representative

    When you're on the contact site, change your category/topic until you see the options to request a call back or chat with support. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  4. HAZMAT RADIO Win User

    I Need to talk to a Representative

    There is no contact number for the Xbox Enforcement Team.

    You can try and reach them through a Case Review. See #6

    1) For account suspensions or bans sign in at this site with your account at
    https://enforcement.xbox.com

    2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

    3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

    4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

    - "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

    5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

    - Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

    Code of Conduct -
    https://enforcement.xbox.com/en-US/home/codeofconduct

    Xbox.com Terms of Use -
    https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

    6) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

    - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

    - Note: Currently, Xbox device bans are not eligible for Case Review.

    Case Review -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

    7) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

    - If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

    Submit a report on Xbox One -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

    8) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.
  5. ngocphi Win User

    I Need to talk to a Representative

    nope you don't get it

    It doesn't matter if you were on or not

    Reports happen weeks or days before and are investigated

    Just because you were suspended at a time doesn't mean that's when the offence occured

    You will have to improve your behavioue

    You can view this at https://enforcement.xbox.com

    And file a case review but since you don't know when the offence occured (no time table as it could've been from weeks ago you can't dispute it and no they won't tell you the time and date as it's private data
  6. Joc Holliday Win User

    How can I talk to a real Xbox agent?

Thema:

How can I talk to a real representative in microsoft?

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