how to transfer solitaire premium from old pc to new pc?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Any license purchase is tied to your account, not the device, just make sure you sign in to the Microsoft Store and PC settings with the same account you used for the purchase.

Regarding progress, Microsoft Solitaire Collection syncs data to the cloud, so by signing in with the same account your progress and stats should be restored automatically.

Best regards!

Hey there!

For the Microsoft Casual Suite specifically, Premium memberships are platform specific. That does mean that if you purchase, for example, a Microsoft Solitaire Premium membership on mobile, it does not transfer to the Windows PC version.

Hope this helps answer your question.

Your new PC uses the same system as your old PC, right?

If that's the case, it's necessary to contact the game's developer to help you with this. On this link, you can contact them.

https://microsoftcasualgames.zendesk.com/hc/en-...

''Please note: Premium Subscriptions are valid only for the game and operation system on which it was purchased. For example, if you purchased Premium for Microsoft Solitaire on your Windows 10 computer – it will only be valid for Microsoft Solitaire on devices that run Windows 10. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collect''

Hey there,

Thank you for reaching out to the Xbox Forums. If you just sign-in with the profile that you have purchased the Premium on, the premium will be transfered to your new PC.

Thanks Francia, maybe I didn't make my problem clear. I only have 1 Microsoft account and when I sign in on my old pc Solitaire is fine, is connected and has my history, when I sign in on my new pc Solitaire says it's connected, it shows the same name and picture, but there is no history. I don't know why not or how to fix it.