Why i am not recieving verification code

Hello Subhan,

I understand how challenging this login issue can be. I'd like to help you find a solution!

Sounds like there might be something up with your two-step verification method.

Try going to your account at account.microsoft.com and (temporarily) disabling two-step verification. Then try logging into the store again.

Turn off two-step verification:

https://support.xbox.com/en-US/help/account-pro...

This article also provides additional troubleshooting for verification code issues:

https://support.microsoft.com/en-us/account-bil...

If the login issue only occurs with the Microsoft Store app, go ahead and reset the app by pressing the Win + R key and type:

wsreset.exe

A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Let me know it that helps, and I'll be here to support you!

Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.

Hello Jake,

Thanks for coming to the forums. We understand having issues with receiving a verification code. What device are you on when trying to send the code? If on PC try a different browser. Here is a guide for

not receiving security code you can go over also.

Thanks,

Brad

Yes its up to date they even sent me a verification code to email which i recieved but still no email with shipping labels.

Use the link provided to regain control of your account IF you are the real owner

https://support.microsoft.com/en-us...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

but how would that affect me from recieving a verification code. Its a normal 10 digit phone number which i used back in june to verify a code through microsoft earlier.