When I try to load up call of duty is says I need to request permission from my family. But...

Hello Luke Schwarting,



Welcome to the Microsoft Community.

It sounds like what you're experiencing is related to Microsoft Home Security Settings or Parental Controls. Even if your birthday is set correctly in your Microsoft account, the system may think you are a restricted account for some reason. This issue usually occurs with accounts under the age of 18 or with Parental Controls set up.



1. Verify account age and family settings
Ensure that the birthday in your Microsoft account is correct and that the system is not mischaracterizing your account as underage. If necessary, recheck and update the birthday information.
Go to the Microsoft account management page at https://account.microsoft.com.
Verify that your birthday is correct in your personal information. 2.



2. Review and Modify Family Settings
If your account is associated with Microsoft Family, you may be restricted even if you are not a member of the family. You can check to see if such a setting exists:
Go to the Microsoft Family Security page at https://account.microsoft.com/family.
Check to see if there are parental settings (which may restrict your access to games or specific content).
If you are a family administrator, you can set your account as an adult account or lift the restrictions.



You can also contact the support staff of the corresponding game to find out why.



Best regards

|Microsoft Community Support Specialist

I preordered call of duty Cold War and it was working fine until last night and now when I try to open it it says “to play this, you’ll need to buy it” and in my full library it doesn’t show up but in the store it says I own it

I said goodbye to my life back in 2003 when a certain game called Call of Duty slipped into my pc tray and loaded up LOL.

when I try to open it says I need permission and says I don't have permission to access the file

Here is the Error code I get from Contact Us when I request to talk to agent in chat or when I request a call back from MS.

CV: F9juTxxvqkS6FPrN.10

the only thing I am able to do is chat with CS Bot, when I request an agent it gives me the option for chat or call back no matter which I select for last 2 years I have been getting message saying to try again later or will load request for hours until
I cancel.