Can’t Connect to Xbox Live After Latest Update

Hi， Gertrudis Naugle

Welcome to Microsoft Community.



According to your description, you recently updated my Xbox, but since then, I can't connect to Xbox Live. The update seems to have completed successfully.



Have you tried to switch your Xbox console network environment? Try to switch the network your Xbox console is connected to, such as your mobile phone hotspot, and test whether it can connect normally.

In the network settings of the console, change the DNS to primary 4.2.2.1 and secondary 4.2.2.2. to see if it works.



You can also try to soft reset the Xbox console to see if the problem still exists.

How to reset your Xbox console to factory defaults | Xbox Support



Waiting for your test results, we will continue to provide you with help and support.



Best Regards,

Logan | Microsoft Community Support Specialist

Hi，Reiko Kerekes

Welcome to Microsoft Community.

I understand that you can no longer connect to Xbox Live after updating your Xbox.



I would like to know if you are getting any error messages or error codes and if you can tell me exactly what the error message is? Different error messages require very different solutions and your information will allow us to provide better assistance.



Also, I would like to know what error troubleshooting methods you have tried.



Before replying, please try the following methods for basic error troubleshooting:

Check the Xbox status: Xbox Status | Xbox Support

Error 80151014 occurs when you try to sign in to Xbox Live | Xbox Support

As well as, changing to a different network, such as a personal hotspot. See if you can log into Xbox Live.



I'm happy to help, so please let me know how things go and I look forward to hearing from you.



Best Regards,

Mila.L-MSFT| Microsoft Community Support Specialist

Have you done the test connection to Xbox Live then it should pop up with the update after it is complete and if there are no errors found during the test. You want to instal that latest update because sometimes then don't come with the latest software.
If you reject the update then it won't let you connect to Xbox Live. If you need anything else feel free to message me. Thanks, -Isaac

My xbox is up to date. it has the latest update. The problem on occured after recent xbox live dashboard update. Its weird cause sometimes it connects and other times it wont. Every time it wont I run the connection test and it fails to connect to xbox live
but is connected to the internet. Very frustrating.

In my current setup in which I encountered the issue I am wired to the router. When I tried directly wiring my connection to the modem as Mister Darcy suggested, I connected successfully to Xbox LIVE and received an update which I also downloaded and installed
successfully. Now when going back to my previous setup through the router I again cannot connect to Xbox LIVE. This would suggest an issue with the router?