Pin code mismatch Xbox app and Xbox game

Hello Shepody15,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble logging into the Xbox app with a different account than the one you used for your computer. This issue might be caused by a mismatch between the PIN settings for Windows Hello and the Xbox app. To fix this, please follow these steps:



1. Open the Settings app on your computer and go to Accounts > Sign-in options.

2. Under Windows Hello PIN, click on Change and enter your current PIN.

3. On the next screen, uncheck the option that says "Use my Windows Hello PIN for apps and services".

4. Click on OK to save the changes and close the Settings app.

5. Restart your computer and try logging into the Xbox app again with the different account.

Please see: Set up and manage an access PIN on your Xbox console | Xbox Support



This should allow you to use a different PIN for the Xbox app than the one you use for Windows Hello. If you still encounter the same error message, please let me know and I will assist you further. Thank you for choosing Xbox and have a great day!

Good news is that you don’t have to find any PIN anywhere to fix this, but only update your Xbox One controller driver. Many a time drivers are a mismatch with the Windows 10 version and cause this sort of problem.

Howdy.

They've moved the pins under the "My Games & Apps" option on the guide. When you press the Xbox button, just navigate down one click to My Games & Apps and press "A" and that will reveal your pins.

Pins allow you to quickly find the apps and experiences that you use the most. Think of a pin as a bookmark. You can pin your favorite game, app, or webpage to your Home screen for quick access.

For more details, please see the link below:

support.xbox.com/.../pin-content-to-home

this link have the solution:

https://support.xbox.com/en-US/xbox-one/apps/purchase-music-region-mismatch-xbox-one