i have been hacked

1) Change your password right *NOW*.

2) You should never carelessly place information anywhere! Think of a password as your life, you give it to someone you die! (You lose your account in this case).

3) You should *NOT* of recovered your gamertag, you should of instantly called the support line!

4) Contact support right *NOW* and say all of your details what the problem is and make sure to mention that you *DID* recover it or else they will assume it's you.

Good luck!

This is a very common issue at the moment; I've heard reports that it's either a vulnerability in EA's customer support email system, whereby a certain string of code emailed to them will return anyone's EA Account details, or that EA's phone support are
being social-engineered into giving out account details. Given how widespread and systematic this seems to be, I'd guess it's the former - an automated vulnerability, rather than social engineering.

Regardless, the hack is always the same: once the account details are obtained, several large-value points packs are bought using a linked credit card or PayPal account, until Microsoft's automatic suspicious activity detector locks down the account for
purchasing too many packs at once. The password to the account is then changed, and sold on places like eBay. The purchaser can then log in to the account and buy whatever they want; the DLC or games are then usable on their main gamertag.

The FIFA 12 connection may simply be because it's a very popular game, especially amongst young people, whose parents may be unwittingly buying these "great deals" on MS Points via eBay, not knowing or understanding that they're being sold someone's account
details and that this is Wrong. FIFA 12 Ultimate Team packs are only sold via the in-game DLC menu, and buying one will result in the related achievements being unlocked, hence why most hack victims have a few FIFA 12 achievements on their profile.

I was confused as to how the EA Account details would yield access to someone's Xbox Live account - then I remember (or seem to) that some EA games will prompt the user to link an EA Account the first time they try to go online with an EA title. The user
isn't given the opportunity to change the username and password - a linked EA Account is simply created based on the user's Xbox Live details. I remember mine being created when I used "The Simpsons Game" for the first time. Lots of people on these forums
are blaming the hacked users, saying things like "You shouldn't reuse your passwords!" when this isn't actually the case.

no point contacting support they are useless. I am just off my 25 day investigation and they have said wrong information added to the orginal call and I will have to wait another 25 days. Not acceptable. I will now be canceling my two live accounts for
my household.

GG is an an abbreviation for good game. I wouldn't accept party invites from unknown people though if you're worried about a hack.

File a UA with XBOX Live Support. Another one... sheesh.

More advice, when all this settles for you (UA resolved, account returned) -- create a brand new WLID and move your XBL Gamertag to it. Tell no one. Do not use it for any other service.