Why didn't my name change?

WT Basement Guy · Feb 13, 2025 at 11:12 AM

So, I just payed 10 dollars to change my gamertag. It took my money but didn't change the display. My xbox profile shows both the old, "Assassinkay#1014," but also the new "SirFiddle WT," usernames. Why did it do this and not change both?

:)

Smwutches

It takes time for the servers to update. I only see the new tag when I look you up. It doesn't show the old one at all.

ngocphi

is this the name you wanted ?

If not then two things

First.and foremost you don't get a free name change

You already used it when you created your account

The policy you are speaking of doesn't apply to you If you read the full text you would know why

In order to get a free name change you would've had to have been issued a random name on creation

Since your name is customized you don't qualify

Cyram I

I didn't have to change my name when i got the new console? Why were you forced to?

JollyFoal540260

I didn't receive any message or warning... nothing at all. One of my friends asked why I wasn't on their list anymore. I logged in with my xbox glass app and noticed my name was changed. I then contacted support.

No really I didn't choose this name. I logged in and suddenly this was my new name. I did not choose it. I'm not sure why you're so stuck on this.

CrazY1985

Contact official support to see what has happened.

Why didn't my name change?