Downloading issues for call of duty add-ons

Hi, Tyr! I'm sorry to hear you're having trouble installing your add-on. No worries, I'm happy to assist you with this today.

May I know if you are downloading it on to your PC or console?

First thing to check if you have any updates needed on your device.

Next, check if you have a strong, stable connection.

Try restarting your device, as well as your router. Test if it makes any difference when you use an ethernet cable instead of wireless connection.

Can you download any other games or add-ons without having the same issue?

I will wait for your reply.

Thank you!

Also wanted to add...I did buy the Digital Download version of Call of Duty: Advanced Warfare.

Hello Bashernet123,

Thank you for posting on the Xbox forums. We understand that you are unable to locate and download the Modern Warfare - Special Ops Pack 1. If you select to

manage the game & add-ons for Call of Duty: Modern Warfare; does it allow you to initiate the download for the add-on? If this does not resolve the issue; we recommend searching for and downloading the add-on in the store. Be sure to let us know the results!

Call of Duty: Advanced Warfare Free Digital Upgrades

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If you purchased a digital copy of Call of Duty: Advanced Warfare for Xbox 360 or PlayStation 3, you can upgrade your game for free within your console family. This offer is valid until March 31, 2105.

Please note: Free digital upgrades are available November 4 in your region.

Follow the steps below to upgrade your digital copy of Call of Duty: Advanced Warfare:

PlayStation 3 → PlayStation 4

Log into your PlayStation 4 using the same SEN account (PSN ID) used to buy/redeem the Call of Duty: Advanced Warfare Digital Base Game or Season Pass on PlayStation 3.

Navigate to the digital content’s location in the PlayStation Store.

Add the item to your download queue and wait for the download to complete.

Xbox 360 → Xbox One

Log into your Xbox One using the same Microsoft Account (Xbox Live Account) used to buy/redeem the Call of Duty: Advanced Warfare Digital Base Game or Season Pass on Xbox 360.

Navigate to the digital content’s location in the Xbox Store.

Add the item to your download queue and wait for the download to complete.

Any idea as to why it won't install at all?