Lost my microsoft account and games

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about your account issues. It looks like your account may have been compromised. One possibility is that the email address or sign-in preference was changed, and a new email was added. Typically, when this happens, you should receive an email notifying you of the change. The update takes 30 days to finalize. In your case, it seems that the process has already been completed.

First, we’ll guide you through the account recovery process. If your email address was changed, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you filled out the form, someone from the Microsoft account recovery team will reach out through your email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

Unfortunately, we won’t be able to recover the new email address directly if you're unsure of it. However, you can try retrieving it here: https://account.live.com/username/recover using the phone number associated with your account or reach out to Xbox Support https://support.xbox.com/en-US/contact-us to explore recovery options.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

You can view your Order History online and it will include games redeemed via Games With Gold.

1. Sign in to the Payment & billing page with your Microsoft account.
   
   Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost
   Password Solution

There is a lost account solution you can run through.

Lost account solution

Hi there,

for any lost password/account issues please see the following support page, it will have all steps available to try and recover your account:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

The page will have steps for a Lost password but also a Lost account.

I hope you will be able to recover your account.

Let us know the results

Hi there,

please see this link on how to try and recover a lost account, it has all the steps available that can be used to try and recover a lost account:

https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution