cannot verify age

Apfel28_ · Feb 8, 2025 at 6:22 PM

dear microsoft support team

my xbox account has been suspended or something like that, and now i need to verify my age. When trying to log in it gives me the error code 0x8015DC0C, and https://support.xbox.com/de-DE/help/errors/error-code-0x8015DC0C told me to go to https://aka.ms/XboxAgeVerification , but this link doesnt work. after some more research i found out that i think i am listed as a child on the xbox servers, even though i am 37. Is there any other way to verify my age?

best regards

:)

Alvaro A-

Hi Apfel28_,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your account due to incorrect age. If you are an adult but have the wrong birth date on the account, you need to change the account information as if you were a child.

Sign in to your Microsoft account, as if you were a child

https://go.microsoft.com/fwlink/?linkid=2253028

Select Learn more about parent/guardian consent at the bottom of the information prompt.

On the next screen, click Update account information .

If prompted, enter your name and click Update .

Next, you will see the screen to update your date of birth.

Regards,

Alvaro

PanditPurple

you have to contact Support and verify your age and that you own the account.

You cannot change the age after the initial account creation.

BongKaos

Mr. Ohnaka is indeed Official. May I (A fellow gamer) suggest you head over to the PC section for more support on Computer issues. Or, Try using a Personal Message. Twitter support is the quickest way to get a response from Microsoft..

GougedEye ZA

forums.xbox.com/.../1626292.aspx

Mister Ohnaka

Hi alimamo,

Unfortunately, in Korea, you must sign in with your Korean ID. If you do not have one, there is no work around. (Except using a buddies as you stated originally.)

cannot verify age