Xbox having problems with network/hardware

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Even though your network seems to be fine, please try resetting your router to its factory settings and restarting the console. After this try to log in again.

You can register your console's serial number and schedule a repair here: https://account.microsoft.com/devices

Follow through the repair scheduling process for a complete rundown of everything you need to do to get the Xbox shipped out to Microsoft's repair centers.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

If that didn't work can you please try using a different network connection such as a mobile hotspot so we can test it out?

Do you have a different network that we can try to use such as a mobile hotspot?

That's great to know. Enjoy playing your game.