Whenever a bluetooth device is disconnected any game that is open freezes and needs to be...

Discus and support Whenever a bluetooth device is disconnected any game that is open freezes and needs to be... in XBoX on Windows to solve the problem; I have a mouse that is connected through bluetooth (without the dongle too, so it doesn't take up a USB slot), however, if I need to step away from my... Discussion in 'XBoX on Windows' started by justin_499, Feb 7, 2025 at 8:45 AM.

  1. justin_499
    justin_499 Guest

    Whenever a bluetooth device is disconnected any game that is open freezes and needs to be...


    I have a mouse that is connected through bluetooth (without the dongle too, so it doesn't take up a USB slot), however, if I need to step away from my computer and stay away for a few minutes my mouse goes to sleep, and it causes any game I have open to freeze and need to be forcefully shut down. I know for sure without a doubt this is the cause, as I have tested it with multiple mice, with both waiting for it to go to sleep, and turning off the mouse specifically. It does not do this if the mouse is connected through the dongle instead, (unless I unplug the dongle. if the mice fall asleep it will not cause the game to crash). My issue is I have too many USBs to also plug the mouse in and would rather get the bluetooth working instead.

    I have tried restarting my laptop of course, this has been an issue for 3 years and I have just discovered the cause today. I troubleshooted bluetooth with no luck. I have tried looking up the issue but have not had luck.

    If any of my bluetooth dongles unplug it causes the issue, so I know it has to do with bluetooth specifically.

    :)
     
  2. justin_499 Win User

    Whenever a bluetooth device is disconnected any game that is open freezes and needs to be shut down

    I disabled the USB selective suspend, I have ensured my bluetooth drivers are up to date, I however didn't see anything about the first step you recommended to do with unchecking "Allow the computer to turn off this device to save power."

    I know about it for other devices, such as the USB root hub with power management, but I didn't see it for the bluetooth section. I'll send an image of all the bluetooth options I have, (I looked through each one, I didn't see any with the check box)

    and I tested it with disconnecting my mouse and it still did it after disabling the USB selective suspend.


    [​IMG]
  3. SmartLace1968 Win User

    Whenever a bluetooth device is disconnected any game that is open freezes and needs to be shut down

    Hi there! This is Virginia O.

    I understand that you are experiencing issues with the Bluetooth feature on your device.

    I apologize for the inconvenienced this has caused you. I will do my best to help you.

    Please disable bluetooth power saving: Go to Device Manager, find your Bluetooth adapter, right-click on it, select Properties, and uncheck "Allow the computer to turn off this device to save power."

    And then disable USB Selective Suspend. Press Windows + X and select Power Options. Choose "Change plan settings" for your current power plan, then click on "Change advanced power settings." Under "USB settings," disable "USB selective suspend setting."

    Next is to update Bluetooth Drivers. Make sure your Bluetooth drivers are up to date. You can do this through Device Manager or by downloading the latest drivers from the manufacturer's website.

    Then check power setings. Go to Settings > System > Power & sleep and make sure your screen and sleep settings are set to "Never" or a longer duration.

    After that kindly test on Another Device. Try using your Bluetooth mouse on another computer to see if the issue persists. This can help determine if it's a hardware issue.

    Thank you for your cooperation and have a great day!
  4. Mick1620 Win User

    Elite Controller 2 Disconnecting

    Ive been having the same issues with the new controllers that use Bluetooth to connect. I notice more issues when im running/connecting multiple bluetooth devices. But overall the disconnecting happens at random times. Ive just got into the habit of plunging
    the controller in whenever i play online multiplayer games. This has happened with the series 1 and 2 elites and the newer generic controllers.
  5. LutherA Win User

    Xbox Elite Controller Series 2 Bluetooth issue

    I have the same problem although the game plays fine without bluetooth audio. When a bluetooth audio device either Bose or Turtle beach the game will freeZe and kick me out
  6. MachinimistLuke Win User

    An update to Xbox Controller (has the 3.5mm port) on Xbox One via Xbox Accessories has effected it's bluetooth capabilities on PC

    3. After that repair controller via Bluetooth
    Gonna need a more detailed explanation on that one. Bluetooth troubleshoot showed nothing.

    1) Settings > Devices > Bluetooth & Other Devices

    Find Xbox Wireless Controller and Remove Device.

    2) Windows Search > Device Manager > View > Show Hidden Devices

    Find "Human Interface Devices" and uninstall the HID-compliant game controller.

    *Important to "Show hidden" or you won't find it as the device is disconnected*
    'HID-compliant game controller' completely vanishes when you select 'Remove Device' from the Bluetooth & Other Devices menu. It's only there when it's connected.

    EDIT: So I uninstalled the HID-compliant game controller before removing the device from the bluetooth menu, connected aaand it's still the '6 axis 16 button gamepad with hat switch'. No change.
Thema:

Whenever a bluetooth device is disconnected any game that is open freezes and needs to be...

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