recovery account forum not working

imberat · Feb 5, 2025 at 2:32 AM

hello all, hope all is good and well. a week ago I got asked to sign into my xbox account via a Microsoft link, however upon doing so it said I should send a code to my email so that I can access my account, the bad thing is that my account on which my xbox account is linked to, has been deleted for 7 years... the weird thing is that this has never happened to me until now. and since that popup came up, I haven't been able to access my xbox account.

so, i tried to fill out the recovery email forum, where it asked stuff like where you live, your favourite imaginary creature, date of birth, etc. but when I completed the forum, it said that my information was wrong? although I mightve got maybe 1 question wrong, surely it shouldn't disprove of me being the owner to the account.

nor the online chat or phone calls helped at all, so I turn to the community. hopefully, someone can figure this out, and by a miracle I can get my account back. i plead that if a worker from Microsoft see this, they can maybe transfer my account to a new and active email? anyways, any help would be greatly appreciated, thank you !

:)

imberat

thank you so much for your response virginia!

I apologise if I wasn't clear in my original post.

I have tried to send a password reset but I don't have the email to get the code from.

and regarding the recovery request online, even though I answered most correctly, it still did not grant me access to my account.

hope this message finds you well !

SmartLace1968

Hello this is Virginia O.

I understand that you want to recover your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To give you a heads up, when you no longer have access to the security information set to your account it is unlikely for the account to be recovered.

But let us try these steps:

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the password reset link:

https://account.live.com/ResetPassword.aspx

Once you'll get the verification part kindly choose: "I don't have any of these"

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

KindGryphon

There is no "escalation team" here. This is a public community forum used mainly by other gamers such as yourself. Account recoveries cannot be done on the forums. Only phone support are the ones who can assist with account recoveries. You will need to
continue working with them.

KindGryphon

No one here on the forums can assist with account recoveries. If you are needing assistance with that you will need to continue to work with Xbox Customer Support.

Steve_LB

Hi! Thank you for replying, but I have tried doing the account recovery countless times (you must have not read that in the OP). The first time I did it it worked, but the hacker canceled the recovery 30 day wait and now every time I do it, it just automatically declined me. I have a phone number that was linked to the account, but there is no where to put that on the account recovery forum.

recovery account forum not working