How do I contact an agent?

Discus and support How do I contact an agent? in XBoX Accessibility to solve the problem; My account recently got hacked and I had to contact multiple agents to try and escalate the question, but now when ever I try to get into contact I... Discussion in 'XBoX Accessibility' started by Justin Joannides, Feb 3, 2025 at 8:22 AM.

  1. Justin Joannides
    Justin Joannides Guest

    How do I contact an agent?


    My account recently got hacked and I had to contact multiple agents to try and escalate the question, but now when ever I try to get into contact I never get the option, no matter what a try it gives me the ‘virtual agent’ which is the AI, does anyone know any links/website urls I use to contact support

    :)
     
    Justin Joannides, Feb 3, 2025 at 8:22 AM
    #1
  2. SmartLace1968 Win User

    How do I contact an agent?

    Hello this is Virginia O.

    I understand that you want to recover a hacked account.

    I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

    To recover your account please visit this page to be guided with the process:

    https://support.microsoft.com/en-us/account-bil...

    In here you will be given the steps and instructions as well on how to regain access to your account.

    Here is the direct link for the account recovery: https://account.live.com/acsr

    When you submit a recovery request online, please provide the nearest answer to all the asked questions.

    And it is important to not leave any questions unanswered.

    Please be guided with the steps and instructions on how to answer the account recovery form.

    A friendly reminder, I don't work for Microsoft which is why I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

    Thank you for your cooperation. Have a great day!
  3. kyle_m4496 Win User

    how to contact an agent

    Hi Jonathan. My name is Kyle and I'm an independent advisor.

    That will depend on what you require assistance with specifically. What issue or query do you wish to contact an agent about?

    Thanks,
    Kyle
  4. Skyler Martin Win User

    How do I get into contact with a human agent?

    That would be great, thank you!
  5. Darhyl Mayte Amizola Win User

    How do I get into contact with a human agent?

    Hey, Skyler!

    Thank you for contacting us and welcome to the Microsoft Community.

    My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

    I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

    We do not have the tools here to help you with your warranty replacement order since we are Independent Advisors.

    But nothing to worryI I can directly reroute you to Microsoft Xbox Support as they have the tools to process your Xbox replacement controller order on their end.

    Thank you so much for your time. I hope you have a great day!
  6. Ricardo Cintra Win User

    How do I contact a real Microsoft agent

    You can check in the Microsoft website if in your region have some phone number for you call, but you can use the support website and click in contact-us
Thema:

How do I contact an agent?

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