Controller keeps disconnecting during gameplay on Xbox Series X

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. I had similar issues before and the steps below have resolved them:

Step 1: Power Drain (Controller)

1. Remove the batteries on your controller even if it's turned on

2. Press and hold the Xbox button for 10 seconds. This will 1 the remaining power.

3. Wait 2 minutes.

4. Insert the batteries back into the controller

Step 2: Power Drain (Xbox)

1. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

2. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

3. Wait for 2 minutes and plug the power cable

4. Turn on the console and the controller then wait for the dashboard to appear

5. Play a game then test to see if it works.

Step 3:

- Try using a different Xbox controller to see if the issue persists using a different controller.

Step 4:

- If the above steps still don't work, try plugging a wired connection to see if it still disconnects. If so, there might be an issue with your controller. You might want to check the warranty of your controller to see if it can still be replaced.

Hope this helps. Let me know if you need further assistance. Thanks!

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

? no this is during gameplay i will be using the controller and it randomly disconnects...

Hi, Stef! I'm sorry to hear you're having trouble with your controller connectivity. No worries, I'm happy to assist you with this today.

Have you checked if your console needs an update too?

Settings > System > Updates & downloads > Console update.

Also please try clearing your cache:

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes then connect the Power cord and HDMI cable.

Did you check your controller batteries too?

Looking forward to your response.

Thank you!

Hi there! This is Virginia O.

I understand that you are experiencing issues with your controller being randomly disconnected from your Xbox Series X.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check for Wireless Interference. Make sure that there are no other wireless devices nearby that might be causing interference. Move any other wireless devices away from your console or turn them off.

And then power Cycle Your Console and Controllers. To do this please unplug your console and controllers from their power source, wait for a minute or two, and then plug them back in.

Make sure your controller's firmware is up-to-date. Connect your controller to the Xbox with a USB cable, go to Settings > Devices & connections > Accessories > Firmware version > Update now.

Next is to try a Different Controller. If you have access to another controller, try connecting it to your console to see if it experiences the same issue.

If it doesn't, then the problem might be with the your controller.

Thank you for your cooperation.