Unrecoverable Error Code 0x80a4001a When Signing Into Xbox Live

Regenia Belford · Feb 2, 2025 at 10:32 PM

Hello everyone,

I'm hoping someone can help with an issue I've been experiencing. Every time I try to sign into Xbox Live, I encounter an \"Unrecoverable Error Code 0x80a4001a\" message. This has been preventing me from accessing my account and enjoying multiplayer games.

I've ensured that my internet connection is stable and have rebooted my router several times, but the issue persists. I've also tried power cycling my Xbox console, but this hasn't resolved the problem either.

Has anyone encountered the same issue or have any suggestions on how to fix this? I'd appreciate any insights or solutions that might help me get back online. Thanks in advance!

Best regards,

[Your Name]

:)

Alvaro A-

Hi Regenia,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues logging in to your Xbox. I understand that the error code that you are receiving is 0x80a4001a. This might mean that your account credentials have become corrupted.

To resolve your issue, delete your account from your console through these steps:

Go to System > Settings > Account > Remove accounts.

Choose the account that you want to remove and select Remove.

Select Sign-in, and then add your account again and enter your password.

Note: If you select Lock it down, you're likely to encounter the issue again.

Regards,

Alvaro

XBF Jeremy Z

Hiya Adelino,

Thank you for contacting forum support!

I do understand your frustration and concern, but there is currently an
Xbox live service alert that will be affecting Purchase and Content Usage.

Feel free to check out our service page for more information. Also, there is a green button to keep you notified about the situation, so click on it and you will be notified when it will be resolved.

In regards to the error "0x80a4001a" I have found a link for more troubleshooting steps.

Error 0x80a4001a occurs when you’re prompted for your password

Hope this helps.

XBF Jeremy Z

Hiya Christina!

Thank you for contacting forum support! ヽ(●´∀｀●)ﾉ

There is currently an
Xbox live service alert that will be affecting
Purchase and Content Usage.

In regards to the error "0x80a4001a" I have found a link for more troubleshooting steps.

Error 0x80a4001a occurs when you’re
prompted for your password (Telling you to remove the account and re-add it)

Feel free to check out our service page for more information. Also, there is a green button to keep you notified about the situation, so click on it and you will be notified when it will be resolved.

Hope this helps.

XBF Jeremy Z

Hiya Tigerken,

Thank you for contacting forum support! ヽ(●´∀｀●)ﾉ

There is currently an
Xbox live service alert that will be affecting
Purchase and Content Usage.

In regards to the error "0x80a4001a" I have found a link for more troubleshooting steps.

Error 0x80a4001a occurs when you’re
prompted for your password (Telling you to remove the account and re-add it)

Feel free to check out our service page for more information. Also, there is a green button to keep you notified about the situation, so click on it and you will be notified when it will be resolved.

Hope this helps.

XBF Jeremy Z

Hiya Comanon,

Thank you for contacting forum support! ヽ(●´∀｀●)ﾉ

I do understand your frustration and concern, but there is currently an

Xbox live service alert that will be affecting
Purchase and Content Usage.

In regards to the error "0x80a4001a" I have found a link for more troubleshooting steps.

Error 0x80a4001a occurs when you’re
prompted for your password (Telling you to remove the account and re-add it)

Feel free to check out our service page for more information. Also, there is a green button to keep you notified about the situation, so click on it and you will be notified when it will be resolved.

Hope this helps.

Unrecoverable Error Code 0x80a4001a When Signing Into Xbox Live