Game Pass Ultimate perks not redeeming on Xbox Series X

Do you have Xbox Game Pass, or Xbox Game Pass Ultimate? The reason I'm asking you this question is because only Xbox Game Pass Ultimate members get exclusive access to Perks. New content will regularly be available, which you can redeem on your Xbox Series X|S, Xbox One, Xbox Game Pass mobile app, or Xbox app for Windows 10 PC.

Hello mateusmateus_2,



I’m sorry to hear you are having issues with Game Pass for PC.

I’m not sure what advantages you are talking about. Which Game Pass Ultimate Perks are you trying to download where you receive this error?

To redeem your perks, you must enter the code on your console or PC app you cannot redeem them via mobile.

Here is additional information which may help with your question on redeeming your perk:

Xbox Game Pass Ultimate Perks FAQ | Xbox Support

Hi, tajvav. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

May I know what specific game pass perks are you referring to? Claimed and redeemed Perks remain yours, including third-party Perks and in-game Perks for Game Pass games. If your only access to a game with an in-game Perk was through Ultimate, you’ll need another way to access it. Once your Ultimate subscription expires, you won’t see new Perks, or Perks you’ve claimed in the Perks gallery, so make sure redeem them first. For more information, please feel free to check: https://support.xbox.com/en-US/help/subscriptio...

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Ultimate pass perks not redeeming.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check if your accounts are properly linked.

Make sure your Xbox account is properly linked to the relevant service where the perk is being offered (like your Battle.net account for an Overwatch perk).

Double check as well that the correct account that has the active Ultimate pass subscription is the one signed in.

And then verify the perk eligibility, please make sure that you're accessing perks from the correct region as well.

There are also specific perks might have platform limitations or require additional steps within the game itself to activate.

If the issue persist, kindly reach out to Microsoft support: https://support.xbox.com/en-US/contact-us to seek further assistance regarding this matter.

Thank you for your cooperation and have a great day!

HI isaacroser-bardebes,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are looking for your perks and you were unable to locate nor redeem them. Let us check on this together so you will get back to gaming.

Thank you for being an Xbox Game Pass Ultimate active subscriber because of that you will enjoy perks for free as additional benefit available only to subscribers. This can be redeemable using Xbox Series X|S, Xbox One, Xbox Game Pass mobile app, or Xbox app for Windows 10 PC and new content will regularly available. However, content and number of Perks vary by platform, region, and over time, and must be redeemed by stated timeframe and age restrictions apply.

Kindly contact Xbox Support if you are unable to redeem your Perks - Contact us | Xbox Support.

Please, do not forget to check here for known issues and support articles that might be related to your concern.

Xbox Game Pass Perks | Xbox

Xbox Game Pass Ultimate Perks FAQ | Xbox Support

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