how can I recover my account?

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft account being compromised. I understand how frustrating it is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Kindly follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi JCostaJ123, my name is Daniel and I would be happy to help.

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (You mentioned that you already did it but believe me, this is the only option there is to recover access to the accounts), I have also been through this situation and I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Thank you for being so kind and I wish you good luck.

Best regards,
Daniel.

It’s not that there is someone in my account, the hacker used a script to lock my account, he showed me it, then the next day it’s locked and I can’t get in because it says i have 2fa on.

Without posting any personal info, can you explain exactly what happened?

Did you give any of your own info to this "hacker"? Enabling 2FA makes your account much more resilient to being hacked, not less, so I'm wondering if you gave them certain info that let them take over your account.

Hi David F, my name is Courtney and I would be happy to help.

I'm sorry that you are having this problem, believe me that the only option to recover an account, whether because it has been stolen or you have completely forgotten the data to enter your account, is through the account recovery form. Support cannot help you with this these types of cases, since they are not authorized.

https://account.live.com/acsr

Remember that this is only a Microsoft public forum where we are players like you who help other users with basic problems, this means that we are not Microsoft employees.

I hope you understand, if you have any other questions let me know.

Best regards,
Courtney.

I appreciate the response and I understand.

In this case, you will need to contact directly to Xbox Support for further escalations as they have the tools and resources to properly investigate this case and possibly recover your account. You may contact them by following the instructions:

Chat Support:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/

2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

For Callback Support:

Step 1 ----select Xbox One
Step 2 ----Select See More Options then Subscription changes
Step 3----- Select Show Contact options
Step 4 ----Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request a call from support as a contact option.

If you're unable to contact them, try again at a later time.

You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

I hope this information helps!

Best Regards,
Darhyl