Locked out of my account and the email is unreachable

Hey there Frostyyy,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty concerning. It's a huge bummer when your security proofs no longer allow access. Unfortunately, the only ways to unlock your
account would be what's outlined in Find your Microsoft account email address. If that does not do the trick, it
would be best for you to start up a new account.

Hope this was helpful.

Thanks for reading!

Whoa now. First off, it's time for a new translator. Secondly if I understand you want to know why you can't get a refund on a lost item or code. Either A) it's similar to a cash card purchase and just like money, you lose it, it's gone, or B) If it was
sent to you for free they don't want to waste resources tracking down and redistributing rewards as it costs them money in labor as it takes away from their employees take that could be spent on improving experiences for customers with more pressing problems.

go to
https://beta.support.xbox.com/contact-us and click the Contact Us button
select Family and Online Safety as the category
select I Want to Protect My Account as the topic
scroll to the bottom of the options and select Chat Online or Request a Call
then explain the situation when you get through

Follow these steps these will only work IF you still have a console that you have had that profile on previously if not then you will have to continue to try and fill out the form.

1. go to account.live.com/acsr and try and recover your account you no longer have access to the security proofs (recovery email and/or phone number) so you will need to say you no longer have access to these.

2. fill out the questionnaire asking you questions about the account.

3. wait to receive the email from the account recovery team letting you know whether you have provided them with enough information or not.

IT sounds like you may have already done steps 1, 2 & 3 if so and it was in the last 30 days and you still have the email saying you have not provided them with enough information AND you have a console
your profile was on previously you can directly go to step 4 and contact xbox support

4. if you get the email saying you have NOT provided them with enough information AND you still have a console that this profile was on previously then you can contact xbox support by going to support.xbox.com/contact-us they will then fill out a forgotten
password escalation form. This form will have some questions like on the form you filled out on the website but also will ask for a reference number in the email that ACSR team sent saying you didnt provide them with enough information also will ask for a
console id number which would be found in the settings of any console that your profile was on previously.

The support team will then send the escalation to xbox escalations team who will look at your answers to those questions and if you provided enough of those questions correctly then they will send you a link to reset your password.

AGAIN IF you do NOT have a console that has had your profile on previously that would have that console ID on it then support can not help you and you would have to try and remember the answers to those questions. In the account recovery form.

Contact support to review your credentials and access your account
https://partner.support.services.microsoft.com/en-us/contact/virtual-agent/?partnerId=xbox&theme=xbox&flowId=Xbox-ContactUs