I bought minecraft and it keeps saying i didnt HELP???

Aud_Cot · Feb 2, 2025 at 3:43 AM

I bought minecraft's launcher, java, and bedrock bundle for 30 dollars through my microsoft xbox account here on my pc. everytime i launch java it tells me to click a button to lauch the launcher, then it goes to chrome and opens a tab to "open launcher" again. I have the minecraft launcher its telling me to buy already purchase and installed. When i try to the suggested open launcher button it goes back to a page telling me to purchase the bundle i already bought! i don't understand what is happening. im relatively tech savy but this doesnt make any sense. the only issue i could think of is that i bought the game through my xbox account with a card connected to a diffent email then my xbox account??? im pretty confused because so many people play this game so it shouldnt be this hard. (also ive already spent 4 whole hours clicking stuff in desperate attmpts to just make this work, so ignore my grammar im so tired of this stupid computer)

also im not buying it agin i dont have an extra 30$

:)

Alvaro A-

Hi Aud_Cot,

Thank you for posting in Microsoft Xbox Community. I am sorry that you are still prompted that you have to buy the game, even if you already purchased Minecraft. As part of our initial troubleshooting, kindly make sure that you are logged in using the same Microsoft account where you purchased the game. If you purchased it from Microsoft store, you may check it by going to https://account.microsoft.com/billing/orders

Once confirmed that you are using the correct account, please follow my recommendations below.

1. Delete the Minecraft launcher that exists on your computer.

2. Restart your computer.

3. Install legacy Minecraft launcher for Windows.

https://aka.ms/minecraftClientWindows

Once reinstalled, continue with these instructions.

1. Open Minecraft launcher.

2. If you are already logged in, click on your image and Gamer tag in the upper left corner of the screen and then on "Logout".

3. After logging out, delete all accounts registered in the launcher by clicking on the "X" next to each account.

4. In the Minecraft launcher, enter the Microsoft email and password.

Regards,

Alvaro

onyxishere

Sorry to hear it. This sounds like a glitch in the system. What you'll need to do is give phone support a call to get it sorted. Click the link below to get the number for your region.

support.xbox.com/contact-us

KristianGrey

Hi Fositu,

Let's make sure you have the license of the game. You can go to this link below and see if you can see the license.

account.xbox.com/.../MyGames

If not, I'll assume that you're using an Xbox One with the latest preview version. You should go to this link below to check for further solution.

forums.xbox.com/.../5618.aspx

Cheers!

Hope this helps.

Francia J.

Thank you so much for letting me know and I apologize, Golden because in order to play the game we need to have at least an active Xbox game pass since the game is included there or we need to own the game by buying the game.

Francia J.

Thanks for the update and I really apologize but we need to have the license. The reason why you're not able to play the game now is because you don't have an Xbox game pass or don't own the game.

I bought minecraft and it keeps saying i didnt HELP???