I need help finding my account

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I understand that you’ve forgotten the email address associated with your account. While this might be unexpected, it’s essential for the account holder to know or have access to the email address they are using. To assist you, here are a couple of options:

Recover Your Email Address:

Visit this link: https://support.xbox.com/en-US/help/account-pro... for guidance on recovering or identifying your email address.

Use Security Information:

You can also use this link: https://account.live.com/username/recover to check if alternate security information, such as a phone number associated with your account, can help you regain access.

If the above steps don’t work, unfortunately, we’re unable to retrieve or provide your email address information. Please note that Xbox Support cannot disclose this information, even if you know your gamertag.

Additionally, since this is a public online forum, I want to remind you that I am a fellow user and do not have access to any accounts. I will respond to you shortly and apologize for any delay. My goal is to share insights and information that may be helpful to others.

I hope this information helps! Let me know if you have further questions.

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Try to follow the work around here:

https://support.xbox.com/en-US/help/account-pro...

https://support.microsoft.com/en-us/account-bil...

I'm afraid these are the only solutions to find a forgotten email address. In case they didn't work, you may contact Xbox support for an alternative option:

https://support.xbox.com/en-US/contact-us

I hope this helps.

Best Regards,

Christian.

Hello!

I'm a Independent Advisor. I will be glad to help you.

The only ways to find an email are listed here

https://support.xbox.com/help/account-profile/m...

Also, if you have ever sent an email to a family member or friend, you can ask them to provide you with the sender's address.

Best regards.

Hi James, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

The process is done via a form, and you need to know at least which e-mail was it, without the form won't progress forward.

Try searching your e-mail accounts for anything related to Microsoft.

as the account needs to be authorised by your mother then that makes you a minor. in this case there is no way for you to change the number or reset the password without your parents consent. If they don't want you online then that is their decision, speak to your mother and see if you can come to a reasonable agreement, if she says no then you need to respect that decision.