Please help me!!!!! Account hacked and no longer have 2FA phone number!!!

so awhile back I deleted the correct phone number on my 2fa instead of the phone number that needed to be deleted. the phone number that needed to be deleted has an extra digit so i can't even send the code to that number to get the code. so now when i try to log into my account i can't get the code to change my password. since i have 2fa the account recovery form won't work. is there any way for the correct phone number to be put back on the account.

When you first initially setup 2fa it would have given you several backup codes and told you to save them in a safe place.

When it asks for the code being sent to your phone number you can enter in one of those backup codes instead.

If you didnt save said backup codes then the account will be unrecoverable.

My account was hacked have the id of the xbox and number of series ajudime help me recover and please support algem sends me the number of support please

Hi hisnameisjeffff,

I know how critical it is for you to lose access to your email accounts, phone number and let alone phone that stores all of these information. Based on your description, you are willing to provide everything to show that you are an account owner. Should you are referring to access your Microsoft account then you will need to follow the process of verification. This is applied to all Microsoft accounts with two-step verification enabled and there is no bypass nor someone can access your account beside you, the account owner.

I would like to inform you at the beginning that Microsoft account is managed by a completely automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity.

I know how critical it is for you to be able to access your Microsoft account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply.

Support article: How to use two-step verification with your Microsoft account

A password plus a contact method (@gmail.com) is all you need to access your Microsoft account with two-step verification enabled. In your case, you can still do something for your contact method. You may use any device as long as you have a browser to access the webmail of Google. Recover or access your email account first and then recover your Microsoft account after.

(Note: Before you turn on two-step verification, make sure you've associated at least three unique security contact email addresses or phone numbers with your account for backup purposes. If you lose your security info and you don't have a backup contact method available, you can permanently lose your account.) Support article: Turning two-step verification on or off for your Microsoft account

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi hisnameisjeffff,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

Hi hisnameisjeffff,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,