Appeal on banned account approved but the restrictions are still on my account

If you wish to appeal a ban, you need to go through the enforcement site:
enforcement.xbox.com

Typically if it is a 24hr communication ban, the ban will be over before an appeal is heard. However, just because your son was on your account, the ban is based on the account. It doesn't really matter who was using the account as someone with access
to the account did something violating the CoC and creating the issue. In the future, you may not want your child to be using your profile, and instead have a separate profile that is restricted with proper parental controls.

Hello there, my name is Gerardo and I'm an Xbox player like you.

The only way to review the reasons for an active ban or suspension and request an appeal is by logging into the following link with the account that was banned:

https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

If the suspension or ban is eligible for a case review, you will see an option that says "Submit an appeal." You will need to fill out the form and wait for the Xbox Safety team to analyze the situation and make a decision.

If the appeal is approved, the disciplinary action will be reversed, and the restricted features will be removed from your account.

Take into consideration that Xbox Support can’t assist with suspensions or enforcement actions, they don’t have access to enforcement details. Also, please keep in mind that in this public community forum, we are fellow players like you, and we do not have access to specific information about your system or account details.

I hope that the information is useful to you and if you have any questions about it, do not hesitate to let me know.

Best regards.

Only if they overturn their decision. Otherwise, you forfeit anything on an account when you receive a ban.

Hey so I checked my appeal today and it’s says approved so I assume that mean I’m unbanned? I tried to sign in and it said theres a problem with your credentials or something so any info on that and it still Says permanent on enforcement history but my hopes are high

Micosoft investigators only all other posts are ignored as well as any script responses from Microsoft this is considered false advertising Im a banned account falsely banned by enforcement team and the appeals sent to them yet I can post here something ban accounts cannot do yet here iam and being told in not banned but restricted this constant cat and mouse is irritating and now ridiculously contradicting itself and the holes are revealed…….. yet no compensation for the years and property taken under code of conduct and apparently micosoft doesn’t even know it’s own rules….cause I shouldn’t be able to post this or sign in …… now restricted and told no bans or suspension yet I can’t access my account correctly

Hi there,

You will need to submit a case review at enforcement.xbox.com, if the suspension qualifies. Note not all suspensions are eligible for a case review. Support is unavailable to assist with any enforcement actions.