Unable to access account with email I’m not able to access anymore

Discus and support Unable to access account with email I’m not able to access anymore in XBoX Accessibility to solve the problem; Hello, Recently Xbox asked me to update my information so I did . I changed my old email I do not have access to anymore to this current email I am on.... Discussion in 'XBoX Accessibility' started by Jacob Birchall, Jan 31, 2025 at 6:52 AM.

  1. Unable to access account with email I’m not able to access anymore


    Hello, Recently Xbox asked me to update my information so I did . I changed my old email I do not have access to anymore to this current email I am on. All was well until I tried to sign in and play last night saying my account was under suspicious activity . So I tried to verify it was me , it’s going back to my old email that I have no access to anymore . I’m trying to recover this and tried to put my credit card info I have bought stuff with in the past , but now I currently have a new card now and was not successful . I am going to try to use my moms old card that was used when I was a kid now and it’s saying I have to many attempts and is possibly saved for subscription to . Does the 2 times a day reset after your 2 times ? Or after the previous attempt even though it’s locked ? It’s just irritating because I’ve never had issues and I just did what Microsoft told me to do, and I feel I’m being punished for it because now I can’t access my Xbox account. I have paid so much money for dlcs and made a lot of progress in games and now it’s in jeopardy because all I did was do what I was asked . Is there any help also I can speak with to help me sort this out? I’ve tried calling Xbox and contacting and it’s saying this isn’t a option and is refusing for me to request a call or to sign in when I cannot do this and is the reason I’m trying to call for . I’ve done everything the robots have told me to and ect . I just need help from a person . Thank you please help.

    :)
     
    Jacob Birchall, Jan 31, 2025 at 6:52 AM
    #1
  2. Jacob Birchall Win User

    Unable to access account with email I’m not able to access anymore

    Thank you I’m hoping I’m able to get into it tonight . I have the card which my live is being taken out of and the id and ect . Only thing I’m not sure is my security question and past passwords . I know the current one though . Will this affect it?
  3. Jacob Birchall Win User

    Unable to access account with email I’m not able to access anymore

    So my last attempt I tried to do and said I was out of attempts was last night around 10pm . I tried again this morning to see if it resets at 12am and it said I was out of attempts . Am I able to try again tonight at 10 or do I have to wait until 9 tomorrow since I tried at 9am. Also if I’m not able to verify it through account recovery , can I call and they help me recover it and I can prove it’s me on the phone and my account?
  4. Lumie Helps Win User

    Unable to access account with email I’m not able to access anymore

    Thank you for your response Jacob!

    You’re completely fine please do not worry ask away. =D

    Judging from your description:

    The requested too many coded should be to do with the recovery codes not the form. You would like have to redo it again after the 24 hour wait I am a sorry. They are two separate things. You should receive the recovery info through a link in your email.

    Please keep in mind how long it takes to receive a response I arbitrary and has to do with system traffic, not your success chance.

    I hope this helps. -Lumie
  5. Jacob Birchall Win User

    Unable to access account with email I’m not able to access anymore

    Update I got in! I tried to login to my Xbox and update it . It said I needed to go to online and do it . Now it says I requested to many codes and to try back tomorrow. Did I screw up and now I have to redue the whole form again? Or do I just have to wait 24 hours again to access it and to update my info ? Again thank you for your patience and responses I promise we are almost done !
  6. Jacob Birchall Win User

    Unable to access account with email I’m not able to access anymore

    When it asks about my Xbox do I give them my serial number or my network id?
Thema:

Unable to access account with email I’m not able to access anymore

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