They still took money from my account when I used Microsoft points for a game pass that...

Hi Terryslunker, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized payment"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

I used credit card and it still took the whole payment from credit card. Even when I had more than enough money on my account to pay the whole damn thing with the money on my account.

Hi the money for my game pass gold was taken by Microsoft za out of my bank account on the 4 of November and on the 6 they suspended my account what is going on, i canot go in yo any of my games, but you took my money

Will I still need to buy Microsoft points cards every time to add money to my account or is this the same feature that Sony doing.

I'm concern regarding buying DLC and Games on demand when using real cash instead of microsoft points.

Im having the same issue with my game pass i checked my accojnt and the charges says pending but they already took the money from my account