Why hasn't my gamertag changed yet?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It may be possible that there is an issue with the gamertag change not being properly processed by the Xbox servers. There are a few potential causes for this:

- The Xbox servers may be experiencing high traffic or maintenance, which could cause delays in processing the gamertag change.

- There may be an issue with your internet connection causing the communication between your console and the Xbox servers to be disrupted.

- There could be a problem with the account on the Xbox server end, which is causing the gamertag change to not go through.

Kindly try to resync your Xbox profile to your console by following the steps below. Make sure that you know your account logins before doing these steps.

REMOVE PROFILE:

To remove a profile: From Profile & system, select Settings > Account > Remove accounts. Select a profile, then select Remove.

POWER CYCLE CONSOLE:

To restart your console: Press and hold the Xbox button on your controller, and then select Restart console > Restart. To power cycle your console if it's frozen: Press and hold the Xbox button on your controller for 10 seconds. Then press the Xbox button on the console or on your controller to turn your console back on.

RE-ADD PROFILE:

To add an Xbox profile to a console, press the Xbox button to open the guide and go to Profile & system. Select Add or switch, and then select Add new and follow the instructions.

If it still doesn't work, kindly give it time and check it again within 24-72 hours.

Hi Sirk123au, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

Sign in to your Xbox account here: https://social.xbox.com/changegamertag

Verify if your Gamertag is the new one.

In case it is not, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

a few hours? i have changed my name two weeks ago and still hasent changed

What did you change your name to because it says your oS7Lo right now

Greetings, AuZZie X Effect! Are you having trouble with a gamertag change? If so, can I please ask you to create a new thread detailing out your situation? This will enable us to best assist you with your issue. Thanks in advance!